Navy Federal Credit Union Corporate Office

Called for a mortgasge [-] nin [-] it was setup on [-] account at [-] end of [-] all [-] required documents were submitted and reviewed by 9 SEP. Now it is DEC 16 2020 and [-] [-] stil has not closed and [-] Mortgage [-] says it might not close until [-] 2021. This is rediculous. I called to make a complaint, and was transferred to [-] same people I was complaining about. thius [-]... NEVER AGAIN!!!

Out of touch and horrible support.So today I try and log on to [-] Navy fed web site and find that I must now answer and establish 5 of 10 [-] challenge questions before I can log into gym own account. Problem is their questions, 7 out of [-] 10 I cannot answer. Instead of [-] being able to type [-] own question and then answer it, I am forced to answer their questions, like when did [-] parents get ammried, when was [-] dads birthday, what colors were at [-] prom. REALLY ? Then I am told to make up answers and to write yhem on a piece lof [-] so I [-] remember them, REALLY ? Then I am told to put them into [-] phone, REALLY ? This is not [-] only issue I have with them and after many years of being a member I am done.