First Community Bank - STAFFORD COMMONS BRANCH

I have always had automobile loans through First Community Bank in [-], West [-] but as soon as [-] current [-] is paid off I [-] no longer be using this bank. I called to make a payment on Friday [-] 28th, 2021 through one of [-] agents in [-] office and have never had such a hard time in [-] life paying a [-]. I explained that I wanted to pay [-] [-] that day as it was a holiday weekend and I did not want to wait until [-], I had to call [-] bank eight times to finally speak with someone. [-] receptionist transferred [-] to a voicemail every time until I finally became frustrated and asked her name so I could let [-] bank manager know [-] [-] transaction was handled. [-] receptionist refused to give [-] her name and then proceeded to laugh and say "what did I [-]?" After I told her I would be filing a complaint on her she [-] "[-] right ahead." I have always had very great experiences at this bank until this one and [-] not return [-] [-] here if something is not done about [-] rude and unprofessional behavior I witnessed last week.