2 out of 5 stars from 4 reviews.
Poor customer service from management. A simple paperwork issue took 6 weeks. Finally went over her head and issue solved in 48 hrs. I [-] close all accounts and never visit this bank EVER.
Very disappointed in Branch [-] Manager. She took a simple paperwork issue and turned it into a 6 week fiasco. Poor communication, lack of energy, and just didn’t want to help [-]. I went over her head and completed [-] task in 48 hrs. I [-] close all accounts and move them to Wells Fargo.
A very unpleasant experience dealing with [-] Manager at Smart Bank Tullahoma. She turned a simple banking paperwork issue into a 6 week fiasco. Finally [-] legal overseers got involved and situation solved in 48 hrs. I am in process of closing ALL accounts and CD’s from this branch to [-] local Weels Fargo. I was treated poorly for no reason.
GREAT FOLKS, GREAT BANK