3 out of 5 stars from 2 reviews.
I am a frequent customer of [-] Bank and also had [-] awful experience with Lead Operations Manager [-] [-]. I've been a customer for over 25 years and one of [-] top clients for another branch. I've had to come her because of COVID and this is a poorly run branch when it comes to complex transactions. Everyone is a number, not a client. [-] lack of a relationship [-] is [-] crux of [-] problem.
I asked what alternatives were available. I provided [-] Amex Card, [-] [-] Credit Card, [-] Costco Citibank card, and a few other forms of ID but nothing would satisfy her. I [-]'t sign [-] cards b/c they say see ID for [-] protection.
When I raised [-] voice in dismay, she hid behind [-] mantra of you are harassing [-]. If raising your voice is harassment, then I'm sorry, you [-]'t belong in customer service, nor should you have [-] privilege of [-] [-]. Sorry, snowflakes.
In fact, we should all recommend that she be fired for not being able to take constructive criticism. Her demeanor, uppity, and belief that she's doing you a service is why I severely dislike this branch.
Please ask [-] manager to fire her or ask for her manager to demote her.
She is a liability to [-] bank!
I am a frequent customer of [-] Bank and also had [-] awful experience with Lead Operations Manager [-] [-]. I've been a customer for over 25 years and one of [-] top clients for another branch. I've had to come her because of COVID and this is a poorly run branch when it comes to complex transactions. Everyone is a number, not a client. [-] lack of a relationship [-] is [-] crux of [-] problem.
I asked what alternatives were available. I provided [-] Amex Card, [-] [-] Credit Card, [-] Costco Citibank card, and a few other forms of ID but nothing would satisfy her. I [-]'t sign [-] cards b/c they say see ID for [-] protection.
When I raised [-] voice in dismay, she hid behind [-] mantra of you are harassing [-]. If raising your voice is harassment, then I'm sorry, you [-]'t belong in customer service, nor should you have [-] privilege of [-] [-]. Sorry, snowflakes.
In fact, we should all recommend that she be fired for not being able to take constructive criticism. Her demeanor, uppity, and belief that she's doing you a service is why I severely dislike this branch.
Please ask [-] manager to fire her or ask for her manager to demote her.
She is a liability to [-] bank!