Cadence Bank - HORN LAKE BRANCH

If I had [-] option of [-] angry face I would definitely use it, worst bank I have ever used. No wonder they have a 2.5 rating. On [-] very first visit they let us struggle to get [-] grandmother in [-] bank who had stage 4 cancer and weak, not one customer in [-] bank and no one ever offered to assist her from [-] [-] like [-] previous bank until we got to [-] [-]. [-] story short, I was added to her account and made a large deposit for [-] purpose, paying her outstanding debts before she died so that none of her property or assets would be seized. Profiled and treated like a criminal each time I came into [-] office, denied [-] to available fund in excess of what was pending, and told that there were pending items, blocked her card without authorization or notification to joint account holder and then took it upon themselves to retract her SSI for Aug, , this was her [-] benefit that she was entitled to and that would help with funeral cost. This cause more hardship on [-] family and myself after paying for burial expenses. One or more of their tellers went way over their [-] title and interfered with family [-] prematurely. Then numerous reason for [-] retraction by [-] branch manager that were not true because [-] death certificate is not processed nor did we present one to [-] bank. we contacted SSI and were told that [-] Aug payment was her [-] benefit and she was entitled to it, [-] are paid [-] month after they are earned. She would not be entitled to Aug that would have been paid in Sept, ok fine, but they got all in our family [-] that was none of their [-]. [-] whole atmosphere was uncomfortable from [-] beginning and our rights violated as a customer. This was not her regular bank because she lived in Oxford. we only went there for 1 [-] interaction, never again

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