JPMorgan Chase Bank, National Association - HANFORD BRANCH

First off, I’m not one to write a review. As a matter of fact, this is [-] first and I’m 65 years old but I felt this review needed to be heard and personally, I needed to vent!
Both [-] parents passed in 2017 at two months apart. As Trustee, I had some [-] documents from [-] attorney regarding a release to [-] parents [-] and CD accounts. I went to [-] local [-] Bank in Hanford, California. ([-]) was [-] banker that “helped” [-]. [-] seemed irritated and acted as though I was a bother once hearing [-] requests. I felt very rushed as [-] quickly asked [-] for [-] contact info and told [-] [-] would call [-] in a few days. After approximately two weeks of no response, I called [-] bank but only to get [-] run around. Finally I went to [-] bank in person to speak with [-] but [-] stated [-] was too busy and would call [-] but again [-] failed to notify [-]. I called several times within a few days trying to find out [-] progress of [-] case, with no avail. Once again I went down to [-] bank and shockingly I finally got to speak to [-]. I actually had to refresh his memory of who I was and also had to explain [-] case in detail...again! Sarcastically, and unprofessionally [-] stated there was nothing [-] could [-]. I was extremely frustrated at this point with not only [-] but with this particular Branch in Hanford but [-] Bank altogether! But I also knew I had no choice and had to get this taken care of ASAP!
I ended up going to another branch, Visalia. [-] banker that helped [-] immediately and effectively was ([-] Saephanh). What a relief I felt finally having such a professional, caring, genuine and overall helpful banker like [-]! [-] took time to [-] over all [-] paperwork I submitted, patiently spending over [-] hour working with [-]. [-] truly went above and beyond for [-] and [-] negative thoughts with [-] were immediately erased. However; I am shocked with disbelief that [-] would hire and [-] someone like [-] who was that inconsiderate but its a good thing you redeemed yourselves and you should feel privileged for having such [-] outstanding and amazing banker such as [-]!

First off, I’m not one to write a review. As a matter of fact, this is [-] first and I’m 65 years old but I felt this review needed to be heard and personally, I needed to vent!
Both [-] parents passed in 2017 at two months apart. As Trustee, I had some [-] documents from [-] attorney regarding a release to [-] parents [-] and CD accounts. I went to [-] local [-] Bank in Hanford, California. ([-]) was [-] banker that “helped” [-]. [-] seemed irritated and acted as though I was a bother once hearing [-] requests. I felt very rushed as [-] quickly asked [-] for [-] contact info and told [-] [-] would call [-] in a few days. After approximately two weeks of no response, I called [-] bank but only to get [-] run around. Finally I went to [-] bank in person to speak with [-] but [-] stated [-] was too busy and would call [-] but again [-] failed to notify [-]. I called several times within a few days trying to find out [-] progress of [-] case, with no avail. Once again I went down to [-] bank and shockingly I finally got to speak to [-]. I actually had to refresh his memory of who I was and also had to explain [-] case in detail...again! Sarcastically, and unprofessionally [-] stated there was nothing [-] could [-]. I was extremely frustrated at this point with not only [-] but with this particular Branch in Hanford but [-] Bank altogether! But I also knew I had no choice and had to get this taken care of ASAP!
I ended up going to another branch, Visalia. [-] banker that helped [-] immediately and effectively was ([-] Saephanh). What a relief I felt finally having such a professional, caring, genuine and overall helpful banker like [-]! [-] took time to [-] over all [-] paperwork I submitted, patiently spending over [-] hour working with [-]. [-] truly went above and beyond for [-] and [-] negative thoughts with [-] were immediately erased. However; I am shocked with disbelief that [-] would hire and [-] someone like [-] who was that inconsiderate but its a good thing you redeemed yourselves and you should feel privileged for having such [-] outstanding and amazing banker such as [-]!