SunTrust Bank

not a bank friendly to customer needs.

They lost 7 thousand dollars of mine it just up and disapeared

Horrible customer service. Was on hold [-] unbelievable 3 hours! Couldn’t find [-] CD that I had a renewal letter for. Was unable to help [-]. Back on [-] phone today, still not finding anyone who is willing to assist. Awaiting a call back. We [-] see

CUSTOMER SERVICE READS FROM A SCRIPT CAN ANSWER QUESTIONS CAN UNDERSTAND THEM TRAIN A MONKEY THEY CAN [-] JUST AS WELL

If I could give this bank 0 [-] I would! I’ve been a customer for a few years and this month has been horrible. No one actually does their [-] or answers any questions or resolves any issues!

Give [-] Back [-] Money You Took From [-] Account Without [-] Authorization!

Have been tying to get a status for case FRD2021097415 have been told to call back for [-] last three days.

[-] worst bank in history

13090715

I traded [-] truck into [-] dealers and they sent off [-] payment back on [-] 14th. [-] check made it to suntrust as it was signed for. they lost [-] payment and failed to own [-] fact they [-] up. so i called and got it "delt" with. here it is a week later after working with [-] dealership which sent another check over night to them last week.. so either they are trying to milk us for money or they have careless people in [-] [-] payoff department, who take a very slow and lazy work ethic. either way i still owe them money and they have gotten two checks and are trying to get more money in [-] end.

[-]

I returned to work after 7 months on furlough. Have been trying to get back on track with [-] mortgage payments and was told I could only apply for a modification which I did. I followed up a few weeks after and was told [-] forms had expired and had to resubmit. Did this again and called back and was told I was missing a N/A on a document so had to resubmit again. When I asked to speak to a supervisor I was put on hold and then told to sign [-] [-] and resend. A frees after I checked back and [-] person [-] I didn’t have to [-] anything [-] since [-] [-] covid procedures would automatically move [-] 6 months I owed to [-] end of [-] [-]. Since than I have called back over 20x and still waiting to hear back from them. I ask to speak to a supervisor and move to escalation each time and I am told someone [-] contact [-] in 48 to 72 hours. In [-] I spoke to [-] agent and told someone stopped processing [-] modification application and I would have to start all over again. [-] Guage is supposed to be [-] person assisting [-] case and I [-]’t heard from her since December. I’ve sent her emails and her response is she can’t answer emails. But she could call [-] to discuss and never has. I [-]’t received a call from a supervisor or [-] escalation department. I’m still in limbo. Last person I spoke to [-] there [-] be a second [-] placed at [-] end of [-] current [-] and [-] mortgage would [-] up a few hundred dollars to catch up on escrow. I’m so upset I might just give up [-] house all together. I’ma single mom and trying to stay afloat so I can’t afford [-] extra few hundred dollars to pay [-] extra mortgage amount. This could have been resolved months ago if SunTrust would have completed [-] modification application.

Terrible customer service

Excellent

I have no respect for this Bank any longer. I tried to refinance [-] house through them, and [-] process went on for over a year. People dropped [-] ball and then i was told that it had to be started over again. I cannot believe a simple refinance would take this [-] and have to [-] through so many hoops for it. [-] house was appraised way over what is owed on it. I have never been so upset about a [-] situation in [-] life. To have had to [-] through all what i went through, first saying that you [-] has been approved to we need to start over again, is just poor [-]. You would have thought I was trying to get a million dollars. This [-] never happen again, and I [-] never recommend this bank to anyone I know. I have been banking with this bank for over 16 years and to be slapped in [-] face like this is just unacceptable. I am a businessman myself and I [-] not like to put other businesses down, but this was horrible. I know that everyone at this bank is not at fault but [-] way I was treated was awful.

It has taken Suntrust Mastercard over 8 months to issue a refund check to [-] deceased mothers' estate. Now, that all [-] accounts have been closed, Suntrust refuses to [-] [-] check because [-] wording, it's made out to..... "[-] estate of mothers name", even though I'm [-] executor of [-] mothers' estate, a [-] account must be opened, which involves additional lawyer fees and [-] cost, more money than [-] amount of [-] check $38.89. As [-] executor, I paid off all [-] mother's debts in good [-] and now Suntrust wants to play symantics. [-] bank has copies of [-] death certificate and [-] of attorney on file. I've been banking there for over 3 years, [-] managers know [-] family situation. So...now what? Just forfeit $38.89? THAT'S BS!

Claiming accounts

Suntrust governed by FED, gave [-] unemployment up to a garnishment when they were not suppose to accept it. No customer service people knew this so they say, but they work at a bank! They need retraining. They gave away [-] rent money and [-] garnishment was for something 7 years old!

Website Online Banking

More locations in Colorado Springs. Add option for deposit at only ATM in town.

0 [-]. Truly... Ethics , morality, compassion, knowledge of [-] difference between right amd wrong they have not. Trust suntrust and watch you money sit there n collect dust... Cuz you wont be able to touch it tor who knows [-] [-]..... Hello?? Compassionate human in this branch??? Id like [-] money that you have taken from [-] plz. .. $5600 stimulus check deposited... Ring a [-] anyone??? I got bills to pay and mouths to feed.....

I would never ever recommend anyone not even [-] worst enemy somebody that I love to [-] to SunTrust Bank you guys are [-] artists and you're terrible customer service there are only three people in these organizations I've talked to [-] about 16 people that were actually caring about [-] actual kind of service that they gave to their customer [-] [-] account put [-] $5,600 stimulus check into it [-] next day you guys close [-] account and denied [-] [-] to [-] funds I have now been waiting for a week and still not received [-] money back nor reason why [-] bank account was closed I have spent numerous hours on [-] phone every single day trying to escalate this situation up somebody that can handle it for [-] because I really need [-] money and it's unfair that you guys have been keeping it I just spoke with a young lady today and she tells [-] now that I have to wait a few more days and call back and then we'll see [-] [-] they are with it absolutely unacceptable absolutely deplorable you got to be ashamed of yourselves [-] [-] they are in put on your for its truest cares [-] you [-] you really because I'm not feeling very cared about that's all [-] money that I have you guys won't even give [-] answers or even $20 to feed [-] kids for [-] night of [-] own money I'm going to call back again tomorrow and [-] next day and [-] next day and [-] next day and I'm going to put you guys out on Front Street and review you everywhere so that nobody wants to come visit your institution anymore see [-] you like it when you can't touch your money

If i could give this bank 0 [-] i would. I opened [-] account online and for whatever reason a month later SunTrust decided to close it out, But in [-] process of closing it out they still continued to accept money into [-] account so i was finally told that they was rejecting all funds and what did they did [-] exact opposite not once but three time so here i am still waiting 2 months later for a check to be mailed to [-] with [-] own money

Boycotting your bank because you are funding voter suppression efforts. Some of us think everyone should be able to vote.

I have a checking account over 25 years at Suntrust. Ever since Truist came into things it has gone downhill. If you have trouble with online banking after hours, you [-] have to wait and [-] to a local branch to resolve. Truly Pathetic

SunTrust Bank located in pine Hill [-] is where I actually went to [-] up account [-] following day was closed I deposited over $10,000 it has been over 5 weeks now I have not received any of [-] funds back I have did every verification they have asked they also is collecting interest I've advised anybody not to [-] to them I'm currently going to be in contact with corporate I have to get a lawyer that's [-] worst bank I've ever seen in [-] life it's not even have [-] account to operate I've never seen a bank where I can come sit in [-] lobby and you got more angry customer walking out [-] [-]

I have been a SunTrust member for many years and until recently, have been satisfied. Since [-] merge with BB

Terrible bank to [-] [-]

Refinance [-] process

0

Worst Bank I've ever banked with...If you like them...at some point you [-] realize you [-]'t like them...consider yourself warned.
They got [-] for over $4,000 in insufficient funds over ten years. I put up with it until one I [-]...I had Enough !
Here's what they [-]...
your balance is $100...three checks come in
1. $10
2. $20
3. $101
They could pay out 1

I'm struggling during this pandemic and has been charged over 100 in excessive withdrawal fees and I was told I couldnt get a courtesy credit on those fees when I called into customer care they were very unprofessional and refused to help [-] after I advised them I needed to transfer [-] money to take care of bills

Opened a [-] account for investment purposes. Deposited $1000 then later transferred $1000.
Suntrust charged a $36 fee and has [-] deposit on hold for 12 days despite even though [-] money was taken from [-] primary checking account/separate bank. This has caused credit issues with a [-] for [-]. I called and talked to 3 different people. In 30 years of banking, I have never had such poor [-]/customer service. I wish to close this account as soon as [-] funds are released.

If I could give 0 [-] I would this bank is a complete pathetic [-] .
You have any issues they talk to you like you a five year old . So unprofessional and [-] supervisor was completely incapable of his [-] . Since yall have merged [-] first issue and no help so very sad I am going to have to change [-] banks .

Veterans Stay away

0 for ATM in Venice [-]. I [-] be [-] to send you a photo of a dirty, trash everywhere, worn out ATM

Terrible why and when [-] branch fort [-] beach [-] sgain

Your bank closed [-] account and is hold over $1900, I hate this bank, I am a diabetic and need insulin, you have held [-] money over 16 days and I am [-] essential employee with Northside Hospital

Opened a MMA in Sept 2020 as a Promotion at [-] West [-] AR branch, now 3 months later I call about [-] account, #1 cannot get to talk with anyone in [-] US they are based in [-] Phillipines and [-] not know anything about this promotion. #2 Call [-] West [-] office in AR and no one answers [-] phone lo and Behold Covid has taken them out. too bad no one has [-] courtesy to put on [-] answer that they are closed and to call another branch. No it is [-] rigamorole of on hold then put thru to a branch manager that [-] not answer for 2 weeks. POOR customer service.

Idk

This is [-] worst bank ever. They were in [-] process of closing [-] account with no notice to [-]. I deposited a check through [-] mobile app and now they are saying it's going to be about 25 days before I can get [-] money. WTF.

Absolutely horrific, I opened a bank account with you 2 weeks ago. Received [-] bank card and check's yesterday [-] can't use ANY of [-] $3,000.00 I opened [-] account with!! I have called [-] local branch AND customer service. NOONE can tell [-] anything except it is under review and is being closed!! AND I have to wait 10 day's before I receive [-] $3,000.00 back!! This [-] not be a lot of money to you all but to [-] average AMERICAN consumer it is a LARGE AMOUNT!! I guess if i had a suit and collar it wouod be different!! This is [-] you treat your customer's??

i have bank with this company since i was 18 i am now 57 [-] wosrt experience i ever had they heldeda check on [-] for 10days all mycheck s bounce charged [-] late about 200 dollars right a covi time of overdraft fees only return one of them this wasnt [-] fault i am very disappointed this didnot help [-] at all during covi19 crisis

They stole our money. It’s missing. 113k. Sent us [-] empty fedex envelope and have ignored our efforts to contact anybody, no customer service at all!

Y’all full of sh**. I hate this bank.

Suntrust is taking [-] clients and keeping there money as hostage for over 30 days.When you [-] a [-] account and deposit [-] into [-] account as soon as you get your debit card and use it [-] first time then suntrust/truist freezes your account and tells you that there has been fraudulent charges on your account and then they tell you after our investigation we [-] then send you your money after 30 days. This bank is floating every ones money for 30 days and you can not touch your own money that [-] was deposited in to. EVERY ONE READ [-] CONSUMER REPORTS AND LOOK UP TRUIST BANK ON [-] BBB WEBSITE AND SEE [-] MANY CLIENTS THEY DID THIS TOO.

Suntrust has illegally kept funds on a closed account DANESHA ROBERTS has specifically [-] that she didn’t have a supervisor or there was no one [-] higher up I could speak with to resolve [-] matter. If I could give a negative 0 I would.

[-]'t deal with SunTrust Bank for any of your banking needs

This bank [-] t give [-] money to [-] this is very bad bank

Haya

I was allowed to [-] [-] account online and deposit [-] stimulus check last week and [-] state refund.. all was fine til today mu account was shut down.. Now im am literally broke with no food or money.. if you shut [-] down bcz i was trying to get money out this weekend through [-] app and money gram I apologise... I dont know what I did wrong..... I even got [-] bank card today.... There's no way i can [-] a suntrust check in [-]...

Depositing [-] into checking account

I submitted a PPP [-] application two weeks ago. I can find out nothing from [-] local branch, which seems strange to [-] that at [-] local level they aren't able to find out [-] status. So, if [-] local branch can't find out, who can I contact to find out [-] update?

Suntrust is one of [-] worst banks I have ever dealt with in [-] life. I was set up with [-] [-] [-] through a dealership and from [-] first payment there service was garbage. Most businesses work on things like that, but not suntrust... Here we are 20 years later and a dealership set us up with suntrust and [-] same garbage service is in place. Combative "customer service" personnel. [-] attention to detail. Suntrust screwed up [-] address and we never recieved notice of [-] first payment. After about 20 days I went into a local branch and [-] teller was not capable of helping, so finally a "manager" comes over discovers SUNTRUST's mistake and they charged us [-] late fee. [-] forward a few months later their call center rep screwed up our account and then gave us bad advice on [-] to fix it and then that got messed up... Another suntrust rep calls [-] and asks [-] to make [-] payment AGAIN stated that [-] would remove [-] late fee this time... Well guess what, [-] screwed that up as well and refunded [-] entire amount. I called back in and they had sent us to collections... ARE YOU KIDDING [-]!!! I make 4 attempts on one payment that they screwed up from [-] beginning and then they send [-] to collections???... Well their normal "Customer Service" people are terrible jerks so you can only imagine [-] top rated talent that I'm dealing with now. These guys cannot see past their own nose and it has been a mess ever since. All they care about is finding ways to fine or fee you to death, [-] care for their customers. I am going to be refinancing this [-] to anyone [-] with a pulse and suntrust or what ever you all are calling yourself these days missed out on 20 years of [-] over [-] [-] [-] and now they [-] [-] out on any [-] from [-], or [-] family for as [-] as I live. This is [-] worst financial institution on [-] planet. Even a drug bank in mexico would be better then dealing with this place.

This review is for a different branch in SC. I've looked for a review section online for [-] SunTrust Branch without luck😞 Although, I'm unable to find it, I would still like to post a review for [-] branch, which is in Berea in Greenville SC. There are 2 people in this branch that deserves special recognition...[-] and [-]. [-]'t know [-] last names. In [-] opinion, you need MORE people like them. When one of them are off for [-] day...it really shows😞😞😞 Please make sure this review gets to [-] right person!!!

Not loyal to their customers [-] and choose whom they are willing to bank with DISCRIMINATED AGAINST!!!!!!! Awful and disgusted with [-] i was treated and is still being treated .Plan your banking experience wisely before trusting Sun Trust as a first choice..

Way to start money when all your accounts are positive then slam someone with overdraft fees to [-] point of over $500 in less that a week

Horrible customer service. Untrained and unprofessional staff. No one they are selling out to BB

Crappy practices

They didn't answer [-] question and [-] up on [-]

i am very disappointed i had [-] [-] account since October 10, 2019, i was [-] that within [-] working days i would received [-] debit card today November 1, 2019 i have still not received received in [-] [-] i am greatly disappointed, i called many time asking about [-] debit card i was insult by [-] supervisor for that department, [-] let [-] know that they cant verify [-] cell number so [-] cant provides [-] with any information, i give him [-] account number [-] address, date of birth, even [-] passport number for them to expedite [-] card [-] let [-] know [-] is unable to [-] so further more [-] cant help [-] which is rubbished, with all due respect your company as disappointed [-], i am have no dealing with suntrust bank every again

i am very disappointed i had [-] [-] account since October 10, 2019, i was [-] that within [-] working days i would received [-] debit card today November 1, 2019 i have still not received received in [-] [-] i am greatly disappointed, i called many time asking about [-] debit card i was insult by [-] supervisor for that department, [-] let [-] know that they cant verify [-] cell number so [-] cant provides [-] with any information, i give him [-] account number [-] address, date of birth, even [-] passport number for them to expedite [-] card [-] let [-] know [-] is unable to [-] so further more [-] cant help [-] which is rubbished, with all due respect your company as disappointed [-], i am have no dealing with suntrust bank every again

I have serious issues with [-] BB

As for now, I'm a current SunTrust customer and they can't manage [-] customer [-] as is. They thrive on fees robbing their customers daily. They intentionally prolong posting transactions to purposefully create overdraft or potential overdraft situations much like Bank of [-] does. This is a scam they legally get away with. I entrust SunTrust with [-] money that I work hard for and I expect [-] to that money via ATM at any location at any time. It just so happens, I work until early morning hours which is when I [-] a big portion of [-] grocery shopping to avoid [-] crowds. [-] fiance, who is also on [-] account and her direct deposit is in this account, stopped at [-] ATM after work to withdraw money to [-] [-] our shopping since SunTrust can't post transactions in a timely manner and it declined her ATM transaction with well more than enough to cover [-] transaction. After calling SunTrust, they [-] they can't [-] anything and recommended doing [-] back which costs extra. Therere is no care or concern for [-] customer.

Absolutely [-] worst bank, would. Never recommend to anyone at this point. Was supposed to have [-] check two weeks ago in [-] account, after one date came and went I went with out [-] check and now another date promised is can and going still no deposit. [-] check is from a billon dollar company not a burger shack in [-] ghetto, so [-]’t say it’s not legit. Three years as ongoing customer, I’d expect better customer experience than this. Definitely finding a different place to bank with.

I have been doing [-] with them since I moved to [-] in 2001. I have been very satisfied with them, they are professional and treat their customers like V.I.P.'s, no matter [-] big or small your savings account is. I would like to take [-] opportunity to suggest revisiting their ATM machines and offering denominations of $5's and $10 as well. More often than not, I [-]'t need to withdraw $20, just maybe $10 to $15. Thanks for your consideration. [-] less I have to take out, [-] more I can [-] in [-] account. I bank with SunTrust in Clermont [-].

excellent

10 well done

Worst bank ever!!!

Worst bank ever!!!

Worst bank ever!!!

Horrible service, rude reps, constant lies and false info given. [-] switch back to wells Fargo asap.

[-] [-]

suntrust is not [-] bank to be with ---

Absolutely horrible experience with Subtrust. Almost three weeks ago had thousands of dollars stolen out of [-] acccoint. After calls

[-] recent experience with SunTrust Bank was horrible. Horrible to [-] point I had to be hospitalized

I've had a terrible experience with obtaining a [-] [-] from Suntrust for [-] [-]. After I signed [-] [-] Approval Disclosure they returned back later with [-] Final [-] Disclosure and it was dramatically differnt. [-] total interest paid on [-] [-] went up by over $1300! Nothing changed on [-] [-] term or interest rate. Now they say [-] school gave them [-] inforamtion. That's wrong... I checked everything over and it was all correct on [-] first document I signed and have a copy of. Now they [-] not change it. They say I have to [-] back to [-] school. I say this is a classic Bate and Switch, or in other words FRAUD.... Oh, they also [-] I could cancel [-] [-] if I wanted to. But, I can't, it's too late and [-] school wants their money or I [-] be fined by them... Stay away....[-] away from this back for a [-] [-].

YOU'VE OFFERD [-] NO PIN NUMBER? WHY? I TRUSTED YOU WITH [-] MONE

If I could give this Bank 0 [-] and it would let [-] post something I absolutely would. This bank takes advantage of [-] Working [-] People. I was charged a $36 negative fee when [-] account was not negative [-] account was still positive after [-] $36 negative feet came out. I called customer service no one did anything I called corporate no one did anything so now I'm taking it upon myself to warn others to [-] your eyes on your checking account and deeply consider changing Banks. [-] $36 negative fee that they charged [-] cause a ripple effect which made other fees going to overdraft which also caused more $36 negative overdraft fees. Which I would not have been charged any negative fees if [-] first $36 negative fee would not have came out when indeed [-] account was not negative. I think that this should be considered stealing they're taking money which is not theirs when it is not right to [-] so. If [-] account was really negative and they charged [-] [-] $36 negative account fee I absolutely would not mind paying that fee. But because [-] account was still positive after [-] first negative $36 fee I am absolutely outraged with this Bank. I would like to be able to attach a screenshot of [-] online banking but this site [-] not let you [-] so witch I'm sure is by [-]! I have left many Google reviews and posted many online via social media witch I [-] continue to [-] to hopefully help people see that SunTrust Bank is not a trustworthy bank. Please everyone [-] [-] eye on your bank accounts!!!