Fifth Third Bank, National Association

Horrific experience! I was [-] victim of fraud in [-], I filed 3 separate fraud packets ( one check was stolen from a [-] [-] box, washed and used 3x) I also filed a police report. Since [-] 17,2022 I have been waiting for [-] money to be refunded. I realize that $52,000 is not a great amount to 5/3; but to a 69 yo retiree is a life time savings. Dealing with [-] Dispute Resolution Department has been a nightmare, all they tell [-] is that they are waiting for [-] Bank (checks were deposited at their bank) I spoke with a representative at [-] that tells [-] that [-] bank needs to be contacting them to resolve this problem. I have experienced a lot of frustration dealing with 5/3.

[-] can a person [-] [-] account but not be able to [-] [-] account? Calls for help both in [-] local branch and their 800 help [-] have not helped and each time that fails we are told that [-] account is locked for 7 days and try again at that time. Worst bank we have EVER had in 50 plus years and worse customer service EVER.

I had a [-] [-] thru 3/5 bank After payoff, [-] Bank completely messed up [-] receiving of paperwork, refunds, and [-] title. You can't call this Bank without first speaking with someone in [-] Philippines, so to find [-] actual answer I was passed around many times.. I was lied to by Amar in [-] [-] department, and at this point am not sure when or if I [-] ever see [-] title to [-] Vehicle. Very frustrating experience.

Worst Customer Service I have experienced since dealing with Spectrum Cable. When you call you [-] immediately to being on hold, [-] music is awful. And no one ever answers. You call Corporate and [-] [-] says, "No one is available. Please try your call later. Oh [-] I [-] they sell [-] mortgage. I wouldn't give them one [-] but it's [-] least option there is.

You have nothing but people whose first language is NOT English answering your phones and they are not able to help with any type of questions. Customer Service is impossible to speak with because of some health issue in this country. What health issue?

40 years [-] mother has been with you bank. se has ad thousands of dollars scammed from her account and yet your people made her feel like criminal and she closed accounts over 100,000 I [-] you are proud and other banks wolcome her 100,000 plus

Customer Service was very poor. I called and discussed 6 or 7 times with your representatives. Problem was I couldn't receive a text on [-] cell to get [-] one time codes, etc. I also visited a branch here in Indianapolis. [-] Customer Service reps seemed to be stuck on their "this is what you [-] [-]" and after multiple times trying, I was informed that I needed to wait another 14 days to reset or whatever. There was no explanation, but I assume [-] online [-] was locked due to [-] excess number of attempts. I have been with Fifth Third for many years and this lack of service is unacceptable. I [-] attempt one more visit to a branch. It is highly probable that I [-] terminate [-] account with your bank due to [-] aforementioned. This is really irritating as I [-] have to [-] a considerable amount of work with [-] [-] pays, [-] checking, cards, etc.

Unfavorable. I borrowed money and can’t [-] it. [-] bank has frozen [-] funds. I have no explanation. [-]’t [-] [-] with this bank! It gives you nothing on investment and thwarts your financial goals. I am going to try [-] corporate headquarters and see what happens.

I’ve been a member of Fifth Third for over 15 years now and this company recently started practicing a policy where their customer service department [-] not help you login into your online banking account, furthermore you [-] be told to wait up to 24 hours before login, plus if you [-] not have a working phone their banking system [-] not verify you, so again you are denied [-] to your account. I know other banking institutions have systems in place that [-] [-] who you are weather or not you have a working phone. I think Fifth Third Bank has become a fifth third lessor than other banking institutions. They are a little slower than other banking companies in [-] opinion.

I have been trying to get [-] 2031 mortgage statement for 7 months from this bank. Each person is more incompetent than [-] next. I have already closed [-] account and [-] be going up [-] ladder with names. 9 phone calls!!!

Absolutely horrible customer service esp relating to Zelle

1

Worse customer service of any bank I have dealt with in over 35 years. They have started hiding it by outsourcing to [-] Philippines so they can’t understand you and then hang up on you! We pray that they sell our [-]! Our interest rate is lower than going rates today so we are stuck.

[-] service you receive at [-] Lucasville, [-] location is horrible. [-] check printing company have not shipped [-] checks that were ordered on [-] ^th and bills are due. Lucasville [-] not call that company to see where they are at. They only want [-] to buy money orders or bank drafts. I need help and no one [-] answer [-] for help. I tried to call your headquarters just now and they won't answer either. Worst bank ever I' done [-] with. Please help

we are haveing [-] pay issues for [-] last week we have called 5 or 6 times and been [-] up on twice they claim [-] pay account is blocked but cant unblock for 48 hours. we have been members of 53 rd since.1971 this is [-] first time i have ever wanted to move [-] banking elsewhere

I went to [-] [-] banking online, like I have done for years. NOW I CAN'T [-] IT UNLESS I USE GOOGLE CHROME. AND I [-] NOT WANT TO USE GOOGLE CHROME. SO [-] QUESTION IS "WHY ARE YOU FORCING CUSTOMERS TO SWITCH OVER?

They can pay for a race [-] to race but [-]’t pay anything on [-] money so I am going to leave them

Can't get through to a [-] person regardless of what number or branch you call. Even when you call headquarters you get some automated directory that won't let you get through to a [-] person.

Your branch made take [-] shoes off I have steel toe. I explained I have a bad back and can’t bend over to put them back on. I became arrogant. Was going to take out $25,000 as I am buying a different boat but instead I with free $90,000. Instead [-] branch at 15 and Broadway in Louisville [-] is a [-]. Every time I’m in there they never have any help and [-] manager just walks around looking never trying to help!

Why after 30 some years, of keeping a 6 figure plus balance in your bank, I am being charged for a normal size safety deposit box. In [-] past [-] branch manager at your Amherst, [-] location has always waved any charge for [-] box as a courtesy for keeping balances in your bank.

[-] customer service is horrendous. Customer service has fallen off [-] [-]. No one willing to list to customer service transactions [-].

recieved email about possible fraud and have been put on hold for five straight days and [-] app has been shut down so I can't review [-] account. [-] personal Banker also tried to reach [-] back office and has been unable to [-] so for two days. What is going on with 5/3 Back Office Customer service. I've been banking with them over [-] years and I'm ready to pull [-] money out.

I have been very pleased with [-] banks service. I had [-] debit card stolen and with out question [-] bank refunded [-] money.

It blows [-] mind that I got charge almost $500 in overdraft fees during one of [-] hardest times of everyone’s life right now and being out of work at [-] moment due to [-] pandemic that you guys are still allowing this to happen with no help. I’ve been a client of yours for over 10 years and today is [-] last day and I [-] never recommend you guys as a bank.

Can't set up [-] account to log in and see [-] [-] [-] payments. Can't get customer service to answer. Thinking about refinancing with someone [-] just to be rid of your bank.

Deplorable! Agents who can't speak English clearly, who disconnect when a supervisor or alternate agent requested. BEWARE!

I carried [-] [-] [-] through Third Fifth Bank. I decided to pay off [-] [-] early and [-] person that I spoke to was extremely helpful in providing [-] needed information on [-] to [-] this. Very professional and friendly. I would definitely recommend based on [-] experience.

Not much respect as one of your customers with checking and savings.

Very difficult to work with this bank. I have faxed [-] Form from [-] current state, no response. Call, they say to fax. Completely frustrated.

Extremely poor service and run around on [-] credit card account. Problem started 4.22.21 and still not resolved !!!!! Need management attention

We looked into refinancing it was a bait and switch . We were given [-] wrong payment amount even after we questioned her. We were given [-] wrong closing cost amount also . I was given a personal banker although never hearing from her after opening account years ago . I am closing all accounts. If it sounds too good to be true it is so BEWARE!!’ Fifth Third does not [-] their word.








looking to refinance . We were given rates on a

10 year and it didn’t sound correct on [-]
payment I even question [-] associate . She
assured it was correct it was lower than we are
paying now we even [-] that on [-]
appointment she [-] “I know.” We were told
closing was 299.00 then on paperwork we were
given to take home it was over 600.00. This was
clearly a bait and switch. We weren’t shown
paperwork there [-] someone would be calling
to get [-] documents needed to proceed. [-]
next day seeing [-] paperwork was completely
different than what we were quoted. I called
today she simply [-] she was sorry she had
confused [-] 15 year with [-] 10 year. I am
closing [-] accounts and looking to refinance
somewhere [-]. I was supposed to have a personal

banker I never heard from her after


opening [-] account years ago . They make promises at Fifth Third they can’t [-] . BEWARE!!! If it sounds to good to be true it is .

1

Give [-] [-] money!!! Never had [-] [-] check held before. Why now? Right when I need [-] money I deposited. Everyone has told [-] something different whether over [-] phone or in now [-] second branch office

Claim account

They’re literally robbing people blind, Nothing but scams to get money out of you for fee’s. I payed [-] credit card and they overdrew [-] account for [-] amount I payed [-] credit card for. Instead of [-] account going to a [-] balance. Now they’re refusing to fix it and telling [-] I have to pay $400 dollars in total. Because I payed a $200 credit card payment. Knowing that their was more then enough in [-] account to cover those funds

If this [-] would allow [-] to give 0 [-] I would! Worst customer service we have ever had from a bank! They [-] not return our calls or respond to our emails. We have been dealing with [-] same issue with them for months and still have not resolved our problem. Consider banking anywhere but here!!

People at local branch are nice but this bank is one of [-] worst! Want to bank, find a good credit union!

I’ve never been so disappointed with a financial institution, or been treated like a criminal! I’ve asked numerous times to speak to someone higher up and continue to get [-] run around! It would be wonderful to be able to use [-] account and [-] funds that are [-] families!

[-] not deal with this bank. I have had account with them over 2o yrs and had [-] same checks that I got then. I found out [-] act. # on them doesn't exist. Yet they have honored checks I wrote on them over 20 years. Now they are returning [-] payments and I have late payments now. Also they are saying I have 2 checking acts I closed and 1 savings I closed over these years. I have never closed any acct. Never had a savings acct with them. [-] not [-] [-] with them. I am still trying to get things fixed. They CAN'T explain to [-] what [-] heck is going on or [-] they could [-] checks that [-]'t have [-] right acct number on them. NO ONE HAS ANY ANSWERS OR REALLY LISTENS. THEY JUST SAY WELL YOUR NAME IS PRINTED ON [-] CHECKS. SCARY ANYONE COULD [-] YOUR INFO ON CHECKS THEY WRITE THEMSELVES CHECKS AND [-] THEM.

Hacker changes [-] password every week [-] has [-] social security # bank information and every important document

Had [-] awful experience with customer service. They can't be serious.

I have found this bank to be unbelievably difficult and frustrating to deal with. I can't get answers to simple questions no matter who I contact and no one can steer [-] to someone who would have [-] answer.

Worst service. [-] wife passed away and they held 2 checks. Now, I realize that [-] month she passed they needed to send one of those back. But when I went in to check on [-] amount withheld from [-] account. [-] bank employee discovered that 2 checks were sent back when was supposed to [-] back to [-] account. After her discovery, we went into [-] office to check on [-] finding. She [-] I'm not going to cover up for corporate office it slipped through their hands. She was silenced from there on to tell [-] it was up to social security. Now I'm retired and [-]'t have enough to pay bills this month. HELLO [-] BANK NEXT PAYCHECK. One customer gone doesn't make difference but you won't silence [-] reviews to [-] and Chicago area.

It [-]

This company is [-] worst. [-] mortgage is through this company and they can’t ever seem to get things right. I’m not enrolled in autopay yet [-] mortgage payment came out twice when I only put it through once. This caused [-] overdraft in [-] bank account. This is only one example of many horrible things!!

this is [-] absolute worst bank I have ever dealt with, I would not refer this bank to anyone. Their customer service is by [-] [-] worst I have ever encountered [-] [-] way to [-] in management. I [-] gladly be pulling every single account from this bank ASAP!

I went through [-] drive through on Friday 2/12/2021 and gave [-] teller a $2000 check. I asked him to give [-] $600 in [-] and deposit [-] rest in [-] account. [-] never deposited [-] [-] money . Its now Thursday 2/18/2021 still no deposit and all I get is [-] run around when I call [-] bank which is located in [-], [-].
If I get [-] money I'm finding a [-] bank. If I [-]'t I'm getting [-] attorney!! Not a way to treat a customer!!!!!!!

[-] [-] [-] was paid off in 2016, I tried to sell [-] vehicle yesterday and found out that 5th/3rd still has a lien on [-] vehicle. Why [-]'t they send a letter of lien release that we can [-] with [-] title so that [-] sale does not get delayed? [-] credit sent [-] a letter when [-] pickup was paid off. [-] branch manager named [-] on [-] Ave. in Toledo acted like it was [-] fault and [-] problem, whereas [-] at [-] Maumee, OH. branch was very nice. I am now waiting for [-] release of lien letter.
I give 5th / 3rd and branch manager [-] 0 [-]. I give [-] at Maumee branch 5 [-].

Terrible service [-] can there be no customer service and weekends and holidays, even [-] smaller bank has 24 [-] customer service. And when someone doesn’t answer they [-] their best to not help you. It is a horrible bank. There’s no reason for [-] or anyone [-] to stay with this company.

Terrible customer service and terrible customer service hours. They [-] their best to not care about their customers.

[-] daughter who is 19 went to this institution to [-] a savings account with preexisting funds that she had saved in another banking system. [-] branch manager and other employees accused us of fraud!! They received [-] funds from [-] other banking institution but would not release [-] funds or allow [-] to her just opened savings account. It took myself to get involved. [-] branch manager at this bank was rude discriminatory and unwilling to help or listen to us which were her own words. Very very poor service. It took [-] to make phone calls to their people to get [-] daughter funds released. A week worth of hassle. I [-] never deal with 5/3 again. I [-] be seeing who I can personally make a complaint with.

terrible just terrible

[-] branch bank is in Clearwater [-] I'm so disappointed in [-] customer service make sure [-] timer is change work let's pray to Temple of your bone marrow [-] ATM card was used and $1,200 was stolen from [-] get to know each other I filed a dispute over 21 days ago I fill out a police report and I have talked to [-] people in disputes several times with no clarification no help and every time I get a different person and disputes they told [-] a different thing about [-] dispute I'm contemplating a civil [-]

BAD CUSTOMER SERVICE REPS ARE RUDE THEY I WANT TO PAY [-] [-] OFF AND THEY CONTINUE TO REJECT [-] PAYMENT AND EVERY TIME I CALLS I GET A DIFFERENT STORY THAT IS BS

0

I was appalled to find out that Fifth Third Bank contributed over $10,000 to [-] Chabot's recent campaign. After his despicable and cowardly support of [-] spurious attempt to invalidate [-] recent Presidential election and his attack on [-] fundamental precepts of democracy, I urge Fifth Third to repudiate him publicly and never to support him financially again.

I contacted your customer service number and found myself in a scam which cost [-] several thousand dollars.

I was treated terrible by [-] bank manager in [-]. This person talked down to [-] like they were so much better than [-]. They were of no help to [-] in taking care of a problem with [-] [-] of credit. if you need a [-] of credit [-] i mean run to another bank. [-] service at Fifth Third is terrible.

If you want to see a review of this piece of [-] bank [-] to Facebook. If you have any money in this bank [-]’t walk run and get it out of here these are horrible people to deal with and treat their customers like a pile of [-]!!!!

I went to this 5/3 bank and [-] young [-] [-] [-] was rude, [-] was Discriminating. I went to withdrawal money out and I gave him [-] ID [-] [-] it [-]’t look like [-], then turn around and ask where did [-] money come from in [-] account. [-] asked was it a [-] or what I told him no [-] then went to just [-] on and in about [-] [-] picture [-]’t look like [-] and need to forms of ID. Then [-] was passing ID around asking [-] staff [-] this look like her. [-] turn to say [-] have to call [-] last person that deposit in [-] account for verification and when it was direct deposit into [-] account. I [-] be moving forward with this complaint and Discrimination.

I tried to buy a piece of furniture via phone purchase at [-] store. I tried to use [-] debit card for [-] purchase. [-] card was declined because it triggered a fraud alert. I was not upset and understood [-] alert. I contacted [-] fraud [-] and was told everything was fine. I attempted again about [-] hour later and again, a fraud alert. I called [-] fraud [-] again and was told everything was ok to purchase. I attempted once again and another fraud alert. I tried to call for [-] third time and [-] was closed. [-] next morning [-] fraud [-] told [-] there was nothing they could [-] to help [-]. I would not accept this answer. I am perplexed that I had done [-] due diligence but yet I could not spend [-] money as I needed to. I spoke with a supervisor and she cleared [-] hold and I was finally able to purchase [-] item. Why does it take 4 phone calls and time to get this issue resolved? Why [-] your service reps feel that they cannot help [-] is [-] acceptable answer?

They accepted [-] 395.00 for a refinance [-]. After 85 days they asked for all [-] needed documents again, for [-] third time. No way could [-] [-] be completed by 90 days of locked in rate. I asked for a refund of 395.00 and they denied it. Complete ineptness.

Their customer service is horrible and been having login [-] for 3 months and their IT [-] cannot figured 8t out and [-] not respond to [-] cancerns

1 [-] is being generous for [-] incompetent way our mortgage [-] was handled by [-] Mistal at [-] Elmhurst, [-] branch! Everyone involved in [-] sale of our home and purchase of [-] house is extremely upset with [-]! When anyone asked him if our [-] processing was on time for closing date [-] always [-] yes!! Up to 2 days before closing we were still waiting for our ctc through no fault of ours! We have excellent credit score and supplied all paperwork requested immediately to him! [-] had [-] wrong closing date on [-] [-] closure [-] that we brought to his attention immediately! We [-]’t know if [-] ever corrected that date! Our closing date was changed at [-] last minute and changed from 10/30/20 to 11/3/20! Then it was changed again at last minute to 11/5/20! Each time [-] changed it we had to find a different mover! After changing it to 11/5/20 we had no choice but to change to a last minute mover that cost us $500 more than before and also had to pay another month rental fee for our PID storage unit of $195! We are senior citizens in our 70’s and this is a lot of money which was caused by [-] and 5/3 Bank! We had our previous mortgage with 5/3 for many years and as a loyal customer we stayed with them for our current [-]!! BIG MISTAKE!! We [-] not recommend using 5/3 Bank for your loans or mortgages! It was [-] worst experience for buying our [-] house that it could be! We regret staying with 5/3 Bank for our [-] mortgage and would not recommend to anyone looking for a good lender! This was a horrible experience!!

TERRIBLE WAIT TIMES!!! Called because they were supposed to send [-] a [-] debit card 2 MONTHS AGO and still [-]'t received it. As I am writing this review I have been on hold for 24 minutes and counting. For all [-] fees that this bank charges you would think they could answer calls a lot faster and [-] cards out in a timely manner. A customer should not have to babysit their bank to make sure they are doing what they say they [-] [-].

Run for your lives, if you [-] any type of online banking with 53rd please stop.
Their I T Department is horrible and their system is antiquated.
[-] accounts have been frozen now for 2 weeks and have wasted now over 7 hours at [-] local bank and online just to retrieve [-] login/password which somehow [-] IT department changed. I'm writing this at [-] bank as we speak.
Looks like I'm going too close [-] accounts. Even [-] bank branch cannot even get a hold of their I T Department.
Way to [-] 53rd! [-] poor [-]

POOR CUSTOMER SERVICE AND DISCRIMANATORY PRACTICIES AGAINST CUSTOMER DISPUTES

5

Great

Horrible service! I have been trying to get all of [-] accounts visible under one login. Two and a half hours in [-] branch and at least 6 calls into [-] bank yesterday. Why would I want to continue any relationship with 53rd if it too difficult to make all of [-] accounts visible online? All of [-] accounts [-] be closed by [-] end of [-] week.

[-] mortgage department is a train wreck. Another Realtor and I have been have been waiting for over 80 days for them to clear a home [-]. It's supposedly been [-] status on [-] underwriters desk for almost a week. We have 3 individual families who's lives have been on hold for 3 months and 5/3rd keeps dragging their feet. This is unacceptable. Both HER and [-] Brokerage at Coldwell Banker King [-] have been watching this bank fumble.

For [-] last three months, [-] [-] payment has been applied to interest only and they are showing [-] as not making a payment and assessing a late fee. I’ve called twice and it’s still happening. Get you act together!

I tried to [-] easy refi and it wasn't easy at all I called them and would ask [-] a question and I wouldn't know [-] answer so I'd call back then we would start over then [-] same thing would happen again and again and again it was [-] most hardest stressfy longest refinance I have ever been there ever so I asked if they would [-] out [-] ap so I can answer [-] questions they [-] no but reference [-] to libna and it went on for ever then something came up on [-] wife so she's making payments but we are getting a free [-] to [-] fix [-] house and then libna [-] it would take two weeks to close and [-] contractor [-] [-] couldn't wait for [-] closing cause 5/3 had a wait on [-] permits for [-] had other clients so I had to close [-] refi for I can get [-] work done

Employee stealing

[-] [-] given. Service at Matthews Township branch [-]. One teller inside and also working drive thru. Three rules of [-]. 1. Take care of [-] customer. 2. Take care of [-] customer. 3. Take care of [-] customer.

They want [-] to sign [-] insurance check and have it [-] to them to sign it. Then [-] it back..That opens up a big problem. If someone gets [-] [-] with that check, they can [-] it.. what kind of [-] is this bank.

Fifth third has literally [-] [-] of $11,000 dollars. They allowed [-] accounts to be hack and [-] funds were taking out of [-] [-] acct and [-] saving account from [-] ATM [-] sum of $2,400 a day they closed [-] accts and [-] not want to refund [-] [-] money

Hi.

[-] , at 5/3 [-] Ave.,mailed [-] [-] 5/3 debit card to [-] [-] I sued and beat in [-].
[-] embarrassing, for [-], as she told [-] she knew him,not personally. She [-] she knows his father [-],well. " [-] comes in all [-] time !" ,she proudly told [-]. I think I should have run out of there but she called 911 ,on [-] then.
Good for her. 911 dispatch [-] ," why would she send [-] debit card to [-] [-] I sued?' Thats nice, I thought. [-] responding officer [-] [-] same thing, " Why would she [-] that?!'
[-] lawyer [-] , "She sounds dumb!"
[-],why would you [-] that? You know I sued that [-]. You even [-] " Wow! They take out a chunk!!" As you looked at [-] much [-] lawyer got for his help ,in [-] broken leg case,by [-] [-]. You [-] you were in ,from Houston. Could you maybe [-] back there? Please? I agree with [-] lawyer. And you caused a lot of strife. I [-] you know that? [-]. From 5/3 bank,on [-]. Grand Rapids.

From a customer service perspective there are people and processes in place to resolve issues, [-] issue required escalating to [-] supervisor but once in their hands they were able to work on it and solve it beyond [-] initial expectations. As for [-] way [-] bank itself goes about [-], I have some doubts they have their customers' best interests in mind given some of [-] random fees and restrictions on [-] account. Overall they seem like a [-] bank and I'll [-] them as [-] option for future banking.

This is [-] second time I have had to deal with your third party FIS for a online [-] [-] pay. If [-] payee doesn't enter [-] amount correctly [-] payment gets denied. Last time I had to call 53rd online every day for 3 months to get [-] money back $5,000 so I could resubmit it to a vender. It happened again last week for $9,000. I [-] not want to wait for [-] money for 3 months, while [-] vendors won't ship [-] stuff. I feel this it a failure in your online backing. It has been a week already and I feel I should have [-] money back in [-] account. No one can help [-] all they say is its being worked on. This part of your online banking needs to be fixed!!!!!

[-] WORST BANK EVER

terrible customer service. [-] not help with your problem even when its there complete fault

Terrible, not even close to what they say in their ads

I paid [-] mortgage on time and I have their collections department harassing [-]. So where is [-] money?

On [-] 19, I went to [-] favorite 5/3 Bank branch location at [-] Place in Perrysburg, [-] (a shout out to [-] and [-] and all [-] tellers!). It was Friday and it closed at 2pm! I read [-] note, and it [-] 5/3 Bank had closed early on [-] 19, out of respect for Juneteenth. I have no problem with Juneteenth or any other holiday, except that this is not a federally recognized holiday, yet. Are you aware that [-] children who are rioting in [-] streets and burning down businesses are not from Black Lives Matter? They are Antifa and other anarchists. So. 5/3 Bank, as a corporation, was not honoring black lives; you were obeying [-] demands and threats of [-] anarchist organization. Be careful who is demanding your obedience and respect.

Would like



A Mortgage taking way to [-]. I think because I am a senior and husband deceased I [-]’t [-]. Just put [-] at [-] bottom of your pile. I [-]’t mind waiting [-] turn but stop staling and get this done. I have been with you for a [-] time and this is [-] way you treat longtime customers. All you are doing is discriminating against [-]. It’s probably due to age and I am single.

I received a call from 5/3rd risk department and they advised [-] they are closing [-] account due to high risk. I asked what is it that’s a high risk besides that I had fraudulent charges on [-] account and that’s all they would tell [-]. Now I know they were reviewing [-] account because of in and out transactions and I didn’t even get a [-] to explain to them that I took time off of work because [-] father was dying from cancer and that [-] atm transactions were odd because I had to put money in [-] bank when I could to pay [-] bills while I was at home taking care of [-] father as [-] was passing. That to [-] shows a lack of compassion for [-] honest working person like myself taking time off of work to take care of [-] dying father whom had cancer and by [-] way was a VETERAN from [-] Marines.
Also they questioned [-] about where I was getting money from because it looked suspicious and o still tried to explain that [-] father was passing so it was money that [-] had put away to make sure his children were taken care of. So 5/3rd decides to close [-] account and tell [-] they [-] not want [-] as a customer anymore because [-] account is a “high risk” mind you I have never had [-] issue with a bank before and never have been questioned like I am a criminal or doing something immorally wrong. Now when I call to check on [-] fraud case that I opened I get treated like I’m nothing to them because [-] account is closed and I have 35 days to get everything out of [-] account otherwise they [-] just close it with [-] opened disputes/fraud case against [-] account. I would never [-] [-] with a bank that does not have any compassion, knowledge of someone personal life, or plainly just telling someone well you are a high risk so we [-]’t want you as a customer. Mind you I am a [-] Manager of a Automotive dealership and they question where [-] money is coming from. So if you are [-] honest worker and [-] take money out of your account or put money in at various ATM I would not use 5/3rd because they [-] just kick you to [-] curb and tell you they [-] not want you as a customer no matter what [-] circumstances are. [-] father passed away as a fighting VETERAN MARINE from cancer on [-] 20th but I guess 5/3rd does not care about Veterans or why someone’s activity on their account [-] look suspicious.

1

cannot contact cust service

I would not bank with this bank if it was [-] last bank on this earth!!! For a month [-] account has been on a fraud hold and [-] person who was supposed to get in contact with [-] to fix [-] issue so I can pay [-] bills never did!!! No email no phone call no letter nothing and then went on vacation for a week so now as a disabled person I have no [-] to [-] account whatsoever! On top of [-] overdraft fees that I was supposed to be protected from over 20,000 in 6 years that should have went to [-] mortgage payment that they are now coming after [-] for. SO NO [-] NOT [-] [-] WITH THIS BANK BECAUSE THEY ARE LIARS AND [-] TAKE YOU FOR EVERYTHING YOU HAVE!!! I already connected a lawyer to see if I [-] be able to salvage anything but probably not because big banks always [-] against [-] meek!!!

I am writing about [-] deferment of payments and that this bank is charging interest on [-] deferment which is rediculous. Due to [-] pandemic [-] late fees and interest should not be accruing. [-] deferment was to help out people in need. We are self employed and wouldn't be asking for payment deferment if we could make [-] payments and now [-] be penalized for this.

They are 100% about making money and dont mind sticking it to a customer

On Monday 5/4/2020 I called to have a transaction reversed

They charged [-] $467 for 42 pages they printed for [-] without telling [-] it was going cost that much.

This bank [-] they ordered a [-] card without expressed consent of [-] account holder and now [-] fraudulent person who is getting [-] card [-] be able to embezzle funds.

Ever since MB merger, 53 has been charging [-] excessive fees every [-] they can. Bunch of crooks.

Worst banking experiences I've ever had! Customer service is clueless and gives out incorrect information. I've had to make many calls and [-] getting different information.

Fifth Third, [-] bank claiming to be a 5/3 "better", has [-] absolute worst Customer Service group that I have ever worked with. Based on [-] experience with them today, I have come to [-] conclusion that Niedra, [-], [-] 1M0C3AM are either ignorant, lazy or some combination thereof when it comes to resolving [-] specific issue that I incurred today. These representatives responded to [-] issue stating that they required 3 days to address [-] issue of [-] not being able to [-] [-] account online. [-] in mind that if I were to [-] a [-] account at Fifth Third today, I would have immediate [-] online to [-] information. So, why would I have to wait 3 days to get a response to [-] issued that I experienced today? Because they are simply lazy or ignorant. I called back and spoke with another representative 30 minutes later. DayShawn was in fact able to resolve [-] issue with a very simple fix. Thanks to DayShawn for thinking and acting like a professional as opposed to [-] attitude of passing [-] [-] and leaving [-] customer helpless without even trying to resolve [-] issue. I [-] be closing [-] account as soon as possible due to this experience.

I was having trouble with [-] local bank gave a Google review I got a response saying that it was from [-] owner and to call this number when I called [-] number ask for [-] owner they told [-] it was a call center and transfer [-] to [-] bank I was having trouble with way to pass [-] [-] now I see what's [-] problem with this Bank

I was having trouble with [-] local bank gave a Google review I got a response saying that it was from [-] owner and to call this number when I called [-] number ask for [-] owner they told [-] it was a call center and transfer [-] to [-] bank I was having trouble with way to pass [-] [-] now I see what's [-] problem with this Bank

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

I received [-] worst experience ever from a bank in Holland mi where I was treated very badly from this bank
F

They dont deserve not even one [-], I couldn't remove that one [-] from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run [-] other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have [-] escrow account and they didnt make [-] payment causing [-] insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about [-] lapse??? when they were supposed to have taken care of that. [-] not [-] [-] with them.

They dont deserve not even one [-], I couldn't remove that one [-] from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run [-] other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have [-] escrow account and they didnt make [-] payment causing [-] insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about [-] lapse??? when they were supposed to have taken care of that. [-] not [-] [-] with them.

They dont deserve not even one [-], I couldn't remove that one [-] from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run [-] other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have [-] escrow account and they didnt make [-] payment causing [-] insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about [-] lapse??? when they were supposed to have taken care of that. [-] not [-] [-] with them.

They dont deserve not even one [-], I couldn't remove that one [-] from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run [-] other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have [-] escrow account and they didnt make [-] payment causing [-] insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about [-] lapse??? when they were supposed to have taken care of that. [-] not [-] [-] with them.

They dont deserve not even one [-], I couldn't remove that one [-] from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run [-] other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have [-] escrow account and they didnt make [-] payment causing [-] insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about [-] lapse??? when they were supposed to have taken care of that. [-] not [-] [-] with them.

They dont deserve not even one [-], I couldn't remove that one [-] from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run [-] other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have [-] escrow account and they didnt make [-] payment causing [-] insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about [-] lapse??? when they were supposed to have taken care of that. [-] not [-] [-] with them.

They dont deserve not even one [-], I couldn't remove that one [-] from this review. Mortgage department is terrible one error after another. If you are thinking of getting a mortgage with this bank run [-] other way. I have never experienced such ineptitude and so many errors with any other bank as I have with this one. I have [-] escrow account and they didnt make [-] payment causing [-] insurance to lapse when I found out I had to pay out of pocket and now I am receiving threatening letters about [-] lapse??? when they were supposed to have taken care of that. [-] not [-] [-] with them.

Customer service is [-] oxymoron. Deplorable.Incompetent. It took three levels of supervisors to locate written disclosure of information in [-] card agreement with regard to processing payments. They can't understand [-] policies, or identify documentation. And, they expect [-] customers to read and understand it? They provide online banking services, but have to use US postal system to distribute information that reasonably should be available online.

Customer service is [-] oxymoron. Deplorable.Incompetent. It took three levels of supervisors to locate written disclosure of information in [-] card agreement with regard to processing payments. They can't understand [-] policies, or identify documentation. And, they expect [-] customers to read and understand it? They provide online banking services, but have to use US postal system to distribute information that reasonably should be available online.

Customer service has gone downhill. Not willing to assist with debit card transaction [-].

They dont know [-] to treat their customers. They charged [-] a overdraft fee because of a mistake they made and would not reverse [-] fee