BankUnited, National Association

Bank United's Treasury Management Department has [-] WORST customer service I have ever encountered at more than 15 banks I work with in [-]. Every time I call their Treasury Management department, regardless of [-] day of [-] week or [-] time of day, I get a recording that they are busy and to leave [-] name and number and someone [-] call [-] back. I'm still waiting from 3 work days ago and after 3 total calls and leaving messages, still have not been called back. [-] to ANY other bank other than Bank United.

Having dealt with major banking institutions for over forty years, Bank United is by [-] [-] worst in customer service, Nearly every transaction is problematic. [-] 877 number places you on hold for at least 15 or more minutes and then [-] associate answers and is unable to assist. I am not talking about [-] transactions but incorrect and lacking in banking knowledge. I would rate [-] bank a [-] if I could, This difficulty has been ongoing for years, and due to [-] difficulty in changing banks, I have had to put up with this incompetence!

Hate [-] [-] platform; not at all user friendly, difficult to sign in and online services usually [-]'t function. All in all, [-] unmitigated disaster.

This is [-] worst small town bank to [-] [-] with that I have ever experienced. I have been moving [-] accounts to [-] where I have full online authority including [-] ability to send international wires without paying another correspondent bank, and without [-] approval of another supervisor in [-] branch bank. I'm also able to change [-] office address on [-] account online with [-], but Bank United won't even accept [-] coming into a branch, and presenting [-] drivers license, passport, account statement and check book to change [-] [-] address for banking. Had I been able to give [-] bank a "0" rating I would have.

Cashier's check from nearby US bank was put on hold for many days, that caused delinquency for [-] customer. They even did not say a word about this planned delay. Can not trust them !