Citizens Bank, National Association

WORST BANK EVER... THEY LEAVE YOU ON [-] PHONE UNTIL CLOSING THEN [-] [-] COME ON .... JUST [-] WORST. FRAUD GOING ON IN [-] ACCOUNT AND ALL THEY SAY IS I [-]'T KNOW [-] THIS IS HAPPENING.... AND THEY GIVE YOU ANOTHER DEBT CARD.. WELL [-] THIS IS [-] 7TH CARD IN 7 DAYS

CC service: I have contacted your customer service for Credit card assistance. [-] average wait is over 90 minutes. Recently a card was lost and I reported it and requested expedited replacement. Today is [-] day [-] card was supposed to arrive. I contacted customer service. It [-] arrive in 7 to 10 [-] days. Simply put, that is not service. Because of competition you closed our local branch and [-] nearest is 27 [-] in one direction. After 30 plus years of [-] with your ever changing [-], it appears time to move to another bank.

What world Or more like what year is this Bank working in? Your going to send [-] a [-] check ? A [-] check in today's banking system ? You were able to electronically take [-] money from [-] account, But you somehow can't electronically put it back? You all know you owe it to [-] why should I have to Waite two weeks for you to send a check? and then 3 to 4 days in [-] snail [-] Like USPS has gotten any faster. Again If your can take it in 30sec.or less why can't you return it in 30sec ?

Website extremely unfriendly, customer service very poor

This was [-] worst experience I have ever had with a bank I am trying to close [-] account and unable to. I [-] tell everyone to never [-] [-] account with citizen bank there customer service is terrible and no one calls you back. And word of mouth is everything. I am beyond angry now.

CAUTION: I am attempting to transfer monies OUT of Citizens and am NOW being told that you can only transfer $15K [-] MONTH to another bank. I cannot believe this is legal and I am in [-] process of moving up [-] corporate ladder to get [-] money OUT

I’m a customer of [-] Northfield,[-] Bank [-] wife recently pass away. I had things to get straight at [-] Bank. A lady named [-] took care of [-]. She was so kind to [-] at [-] worst time of [-] life. Very efficient and a wonderful asset to your company. This bank is on Northfield road in Northfield [-] 44067

worst banking experience ever, 25$ account service fees and 35 minute wait times to talk to anyone

I am 72 yrs old and [-]'t see well. I received a flyer in [-] [-] about getting a $300 bonus if I deposited $200/[-] for 3 months ($600 total). I went to [-] bank in Wadswoth [-] with [-] advertisement and talked with [-] woman bank manager there. I asked her to review [-] fine [-] for [-]. She [-] "yes you'll get $300 if you deposit 200/[-] for [-] next three months. SHE DID TELL [-] I NEEDED TO HAVE A CHECKING ACCOUNT. I talked with [-] [-] counterpart because she was not working. [-] told [-] they would not pay [-] bonus. I offered to [-] a checking to get [-] bonus and [-] [-] that wouldn't work either. I think [-] woman manager should have stood up and admitted she was part of [-] situation and given [-] some sort of relief.

Are Citizens Bank being a mafia or just a bunch of Moran's

Hello Morrans

[-] transition for HSBC customers to Citizens has been a night mare. They are making their customers [-] all [-] switching of direct deposits, automatic payments, etc. They are USELESS and [-] most unhelpful group I have ever dealt with. If I could give them minus [-] I would.

Customer service is horrible (Miami Beach, [-] Road) with wait times up to 2 hours for basic processes such as opening [-] account. Constant turn in customer service staff. [-] not recommend.

Terrible service w/ our checking acct. that was hit w/ 17 fraudulent charges! 1 week ago,

I have been locked out of our [-] account yesterday. I have called three different "Customer Service" numbers. I have been on hold for 90 minutes, 40 minutes ( and when rep picked up "couldn't hear [-]", though I could clearly hear them), and this current time for over 50 minutes. I also walked in to [-] local branch, but no one could help without [-] appointment... Next call is to Corporate. This is a very poor [-] model!

ABSOLUTE WORST SERVICE EVER I wouldn't even give it any [-]. HORRIBLE

Local branch is fine; website keeps telling [-] I [-]'t exist. It [-] [-] that only one more time. Capice? I [-] be travelling and need [-]. If I [-]'t have it, come [-], I [-] review and let you know what's next. One thing you [-] know: I [-] exist and I [-] know [-] user name and password. Best your system know it.

Unable to help [-]. No answer on [-] phone. Frustrating.

I opened checking account with Citizen's bank through [-] special promotion [-] that would pay [-] $300 if I set up direct deposit. I have completed [-] side of [-] contract but [-] bank continuously failed to [-] up with [-] advertised promotion and did not deposit $300 in [-] account. I have contacted bank many times and was promised that I would see [-] credit deposited on certain dates but it did not happen, I am very unhappy with this situation as this is a false advertisement situation. I would not [-] [-] account if I knew that [-] bank would continuously lie to [-], use [-] money, and would not [-] up to their promises. In addition, customer service of this bank is terrible. No online support, chats take hours and get customers disconnected. Phone support takes hours. Transfers take much longer than they take with any other known banks. I need $300 deposited as promised and to be compensated $300 for [-] time and [-] fact is that you bank uses [-] money and locking funds for days.

Horrible

FRAUD !!!!!!!!!!!!!!!!!

[-] [-] modification department is [-] most unorganized, unprofessional, department ever. Their customer service reps lie and have no knowledge of [-] process

Never take out a [-] [-] from this bank. I did, paid it off and now [-] [-]’s credit is ruined. No one at [-] bank can tell [-] why it was not reported correctly. Better yet, no one seems to care!

Terrible; they [-]’t transfer to [-] department that I have to speak to

[-] accounts have triggered [-] avalanche of daily Marketing emails. Attempt to contact Customer Service by phone, gave up after being on hold for 37 minutes. Local branch staff were excellent, but I am getting bad vibes from Corporate operations. No way to run any [-], especially disturbing for a bank. PLEASE STOP ALL EMAILS, I [-] not [-] [-] [-] term with this annoyance.

If I could give you NO stats I would. You [-]'t deserve [-] one I had to give!

Good banking experience because of helpful, knowledgeable staff.

Customer service [-], called in 3 Saturdays in a [-] to report their banks closing before 12 noon with no return call or follow up. Citizens' bank hours of operation in Philadelphia [-] as they [-] not accommodate working people, no branch stays [-] until 6 pm for individuals [-] work 9 to 5. Saturdays [-] 4700 Frankford branch was closed at 11:40 am twice and [-] 3400 Aramingo was closed at 11:53pm when [-] are to stay [-] until 12 noon. I [-] be moving with [-] mortgage carrier Bank of [-] after 20 years of using citizens but during this Pandemic , they have not been customer friendly BOA stays [-] until 6 on Fridays and 1 pm on Saturday. They are more accommodating to their customers as well as being nation wide. Corporate needs to review their employees as they are going to cause you to lose more investments with their service.

Bad service

Askew

Marucci

Poor

Absolutely criminal! Hiding behind layer after [-] kayer of undertrained and under informed and likely underpaid staff, this bank operation is a scam!

Terrible customer service.

800 922 9999 connects to Costa [-] where [-] person who speaks to you has a very poor grasp of english. I received another email that was clearly not from Citizens asking [-] to enter [-] personal [-] I needed to send this email to [-] fraud department was told there was no email address but gave [-] a phone number that was not operational and [-] up on [-] . This is a disgrace.

I am a [-] whose Ideas were spied on then pirated away from [-] for [-] benefit of sells. As result corporations started benefiting off [-] ideas by selling them. I plead [-] 1, 5, 8, to this situation. I gave no one permission to invade [-] private property. I expect rewards in [-] Quadrillions for this matter. Based a Supervisor from [-] Niagara Falls Casino in Niagara Falls NY what I am saying is [-] true about [-] blowing up as Quadrillionnaire.

I am a [-] whom is from [-] United States of [-]. I have voting rights to elect politicians into office. I am a working [-] citizen. I am in suspicious of people spreading rumors that [-] poetry and artwork was circulated all around [-] universe for sells of benefit. Inaddition people that work came into their jobs bragging and bosting about some [-] which is [-] out there is selling is worth alot of money. As a result world Corporations benefited off [-] ideas in [-] quadrillions and they did it incognito so i would not bust them. I deserve rewards for [-] people of [-] public and corporations making money off [-] ideas. [-] address is 3047 Welch Avenue Niagara Falls [-] [-] apt 1. Please send donations in reguard to this matter.
Please have [-] money order watch with steps of extra security because [-] [-] has been known to be stalked and taken in [-] region post office where i am from. Watch out for dirty bandit called [-] [-] who paint picture why [-] has to watch [-] as a spying liar along with [-] dirty familiy members out there I never met in [-] form of satanist with great hatred for Christians and decent people like [-] in trouble for a set up of negative outlook to sabatage [-] [-] financially

Horrible

I asked for a phonecall from [-] head office over 2 weeks ago regarding [-] issue that [-] local Branch and I discovered. I have not been called and I am about to pull all [-] money and investments out of [-] bank. [-] case # is CFG08354789. This is terrible customer service!

This is [-] worst process I have ever gone through to process a mortgage application. I have had many mortgages in [-] life and this lender is SO bad they should lose their charter. As soon as [-] process is concluded I [-] be filing a formal complaint with [-] OCC and CFPB. Run, [-]’t walk, away from this bank. [-] epitome of ineptitude.

Full of shi where is [-] money.
[-] app 147.Where is .y money.

6

Can not get any help with [-] SBA paycheck protection [-]. No one seems to know anything

On hold for ever! Over 2.5 hours! I am leaving them after 25 years bye bye!

On hold for ever! Over 2.5 hours! I am leaving them after 25 years bye bye!

I opened [-] account about 8 yrs ago , it was a nice contact between 3 siblings . 6 yrs ago they closed [-] branch in [-] town . Now to make a deposit I must travel 50 [-] . If a couple of your ATM's in [-] area could be updated so they would accept deposits , it would alleviate [-] predicament . {and increase your rating)

Bad bank. Their website says all mobile banking deposits drawn from Citizens accounts [-] be available [-] same [-] day. Upon depositing [-] check, it is being held for 3 [-] days. I have been on [-] phone with Citizen for 3 hours and NO ONE can give [-] a good answer. No provisional credit, nothing. Just waiting for [-] bank to clear [-] pay check when they get good and ready to.

Best Bank EVER. I have been with Citizens Bank for over 8 years, and I simply cannot say enough about this Bank; Their Customer Service is simply outstanding, along with their professionalism and understanding. I have been through a number of financial changes over these past 8 years, and I am so grateful to have a Banking partner who has worked with [-] through these changes. Highly recommend!

Always felt welcome and comfortable.

[-] incompetence and lack of training in this bank is outrageous! It runs run tellers to management and I have been correcting their mistakes since [-] inception of [-] account!

Based on Fraudulent withdrawal

Joined Citizens Bank with a promo offer of $300.00 for a checking account with a direct deposit within 60 days. Also opened a savings account. So [-] I have been given 4 different dates for [-] payout. [-] dates come and [-] with no payout. Now [-] payout is [-] 31. I somehow [-]'t believe it. Three times I spent [-] own money expecting this money. I have had to [-] and borrow until [-] paycheck because of this. Doesn't anybody know anything for sure at this bank. I want [-] $300.00. I feel like a character from "[-] [-]". [-]'t get it, [-] you?

I have been banking with Citizens Bank a few months now. When I set up [-] account I was asked if I wanted [-] "opting in or out" option (bank over draft protection plan) I told them no I was not interested in that if I [-]'t have [-] funds I [-]'t want [-] charge covered. Today Citizens bank allowed a charge to process that I didn't have [-] funds AVAILABLE to cover!!!!! Now there telling [-] its [-] fault there are certain transactions that can [-] through... I was never advised of this and when I spoke with [-] BANK MANAGER she told [-] [-] her tellers have been there for years and they cover everything and she was a bit rude about it. I have no reason to lie nor would I lie on someone [-] information wasn't given and then she replied she wasn't there she cannot confirm. Ok you cant confirm what was or wasn't [-] cause you wasn't there but you can say you bankers been there 10 yrs. they advise of everything. They refused to help now in stuck with a negative balance along with over draft fees I cant cover. This is terrible i am highly disappointed I guess cause I live in [-] inner city I'm just another low life to them. This is [-] you treat your valued customer

Rearranges payment dates and deposits to allow themselves [-] opportunity for overdraft fees.