First National Bank of Omaha

this bank has [-] worst costumer service/ credit card resolution department unprofessional all [-] way to [-] top i have called for a week trying to speak to a supervisor and have been handed upon ignored, i ask to speak with someone in charge and it is a filter there is no way to get to any one, paid criminal one covering [-] meritocracy of [-] other is like [-] organize gang DISAPPOINTING

This is [-] worst company to have a credit card card with ( speedeway). I called to pay off [-] card told [-] [-] total after there going through [-] many prompts on phone . Got [-] total sent a check to [-] out [-] card. To [-] surprise [-] next statement arrives with a 30.00 late fee and a amount due of over 50.00. I called customer service number on invoice spoke with rep and manager on phone . Both told [-] that [-] info I got was wrong and [-] [-]'t know why it [-] that. This company like many with [-] way things are is just looking to make money . Stay away [-]'t [-] [-] with

I called [-] Customer Service number and got [-] typical recording of "Your call is very important to us..." 22 minutes on hold and finally a human answered [-] phone. Obviously customer calls are not very important to FNB or they would staff [-] customer service lines to avoid these [-] waits. It is obvious that they expect customers to wait 20 minutes or longer because [-] recording tells you to expect a delay of 15 to 20 minutes. Congratulations, you are now as arrogant as [-] Big Banks.

Worse bank ever save yourself [-] hassle bank elsewhere

Avoid this bank like [-] plague! I wrote a [-] detailed review previously and fnbo chose to delete it. I guess [-] truth hurts!

[-] account. Sent checks starting with 100; they didn't ask what number they should start with. Phone banking system antiquated, cumbersome; and time consuming; needs updating,. I [-]'t internet bank but they want [-] to log in to submit a question. WT???"?

THEY ARE [-] THIEVES

Consumer's Original Complaint :
Balance transfer from FNBO to Mr. [-]/Nationstar has not been completed although I have been billed by FNBO.
On 10/26/2020 I took advantage of a First [-] Bank of Omaha promotion and transferred $1477.82 to pay off [-] Mr. [-]/Nationstar credit card ending in 9694. FNBO billed [-] [-] same day. [-] transfer to Mr. [-]/Nationstar has never been completed! I called FNBO around 11/10 and was told I had to wait 21 days. I called again when 21 days had lapsed and was told [-] payment was cashed 10/30 by Wells Fargo! I have NEVER had [-] account with Wells Fargo! I was told they would look into it and get back to [-]. I have not heard from FNBO.

Consumer's Desired Resolution:
I want a refund from FNBO of $1477.82 plus interest that has been charged. This is a mistake made by FNBO and I want [-] immediate refund.
Consumer's Original Complaint :
Balance transfer from FNBO to Mr. [-]/Nationstar has not been completed although I have been billed by FNBO.
On 10/26/2020 I took advantage of a First [-] Bank of Omaha promotion and transferred $1477.82 to pay off [-] Mr. [-]/Nationstar credit card ending in 9694. FNBO billed [-] [-] same day. [-] transfer to Mr. [-]/Nationstar has never been completed! I called FNBO around 11/10 and was told I had to wait 21 days. I called again when 21 days had lapsed and was told [-] payment was cashed 10/30 by Wells Fargo! I have NEVER had [-] account with Wells Fargo! I was told they would look into it and get back to [-]. I have not heard from FNBO.

Consumer's Desired Resolution:
I want a refund from FNBO of $1477.82 plus interest that has been charged. This is a mistake made by FNBO and I want [-] immediate refund.

This bank is a complete [-]. 3 years of NEVER MISSING PAYMENTS, they closed [-] account because of excessive inquiries. Never bothered to see that I purchased a [-] [-] Dodge Product, but closed [-] account because [-] dealership was trying to get [-] [-] best deal.

They are receiving [-] worst rating possible due to their lack of concern or assistance in helping us through a case of identity theft and fraud involving our checking account. We have been well established customers for a good part of 15 years. With this [-], we have loans through FNB thst [-] now be transferred to another bank after our ordeal which left us a month of they are receiving [-] ing 6labsolutely nothing to cstch [-] person or persons who did this, but too

1st [-] Bsnk of Omaha receives [-] worst few from us after thinking we bad established a great relationship over a 15 year relationsnip that we thought been established for years. We had our bsnk account compromised (which bas never happened to us before so this was a devastating ordeal. At [-] same time, they(meaning [-]
Hinstead, made it their [-] to worsen [-] already devastating event. [-] so called investigation was clearly to try to prove they were were making it up instead of trying to catch [-] theif. These people or person also got alot of money off of our PayPal account, but they fixed it right

Get a different credit card! Customer service [-] not help a customer but [-] [-] everything they can to help [-] bank. Hidden fees and additional interest charges are added even after [-] credit card has been paid off in full. Interest is charged on a [-] balance. [-] yourself a favor and [-]’t bank or get a credit card with this bank. This include [-] Vegas Mlife rewards credit card. This is [-] card I have and have was forced to pay all [-] additional fees since [-] bank puts all [-] blame on its clients and not once apologizing for [-] inconvenience or showing any empathy.

[-]'t expect timely resolution to a credit card dispute. In [-].mean time your credit is [-] and they never asked for proof, which I had plenty of to give them. Use pay [-] instead. First [-] customer service agent [-] is also rude, and yelled at [-], interrupted [-], cut [-] off, ad's [-] [-] math. Worst customer service ever!

Horrible customer service, no accountability, literally was told "We [-]'t make mistakes"

BRAVO! Thank you for standing up to [-] NRA to protect innocent people from assault weapons.

I paid off [-] account and all of [-] current charges for [-] month before [-] end of [-] month and they charged [-] interest on a [-] balance.