Bank of the West

after being with your bank over 20yrs we have decided NOT to bank with you anymore absolutley [-] worst customer service!!! I cant even begin to tell you what a terrible experience in [-] last year with your bank with your customer service people [-] NOT know [-] to answer questions or resolve issues and if they even try to help they sound annoyed that they have to help you!!! due to us buying a home moving from [-] west coast to [-] east coast we needed to pull monies out of our account for our down payment and since your bank does NOT wire monies over a certain amount "LIKE OTHER BANKS"! [-] husband [-] Kephart had to fly back to california to our BRANCH and take [-] money out there !! As [-] went up to [-] teller they didnt even ask him for his ID like WTH? flyies from NC to California and they dont ask? this cashiers check was for over 100K. than unfortaneltly our RV [-] is through Bank of [-] West we just experienced you taking out our payment 2x same week so getting that money was very CHALLENGING i mean we just retired and who wants to pay $891.00 twice in a month if they dont have to! plus life right now is hard enough on people!! so today called again :since i call once a week anyway" to try and see [-] and where is our monies from that extra payment on [-] RV, wait on hold 25 minutes at 10 am than talk with someone in [-] [-], so they give [-] [-] same run around they gave [-] a week ago. I cant even put into words whats been happening FINALLY!!!!!! a supervisor gets on phone {[-] [-]}?? and tells [-] a whole different story, [-] was so rude like I WAS ANNOYING HIM!!!!!!!!!!! SO [-] to leave this bank!! making sure none of our friends or family get into this situation. Too bad i guess we are just 1 family out of thousands so they dont need our [-] anymore? still after 9 days of SUPPOSEDLY our monies are coming ?! its only a $891 mistake RIGHT? NOT I really [-] and pray this goes somewhere someone [-] read this and want to talk to us about it but doubt it since talking with [-] supervisor [-] [-] didnt give a [-]!