Southside Bank

Bank does not PROTECT its Customers
I have been a member of this bank for [-] years. Until today I have had no issues with [-] bank. But three months ago I had a dispute with a retailer regarding [-] services that were being provided. I had [-] debit card set up to pay them every month. When I had a dispute with [-] retailer and sent [-] email and chat [-] showing Southside Bank that I was no longer authorizing this retailer to debit [-] account. SouthSide bank gave [-] a provisional credit and [-] that after their investigation they would let [-] know what [-] out come would be. [-] only letter that I received from SouthSide bank [-] that it would take up to 10 days to get a decision. Three months later SouthSide Bank Reversed [-] provisional credit based on false information from [-] retailer. I am still in dispute with this retailer over [-] false information that was given to [-] before I agreed to [-] service.
SouthSide bank took [-] word of [-] retailer over [-] word of a customer who has never had issues with [-] Bank before. I was never notified of [-] Decision that SouthSide made, and only knew what happened when I checked [-] account to make sure all [-] bills were settled. If I would have not checked I would have had overdraft fees due to SouthSIde taking [-] MONEY AWAY FROM [-]. That is [-] money and if I decide not to pay a company due to them not fullfilling [-] agreement then SOUTHSIDE Bank should [-] that. They are not our any money and they should not take [-] side of a RETAILER over [-] SIDE OF THEIR CUSTOMER.

I [-] NOT RECOMMEND THIS BANK IF YOU WANT A BANK TO PROTECT YOUR INTEREST AND YOUR MONEY YOU NEED TO LOOK [-] WHERE AS IT IS CLEAR THEY [-] NOT CARE ABOUT THEIR CUSTOMERS.

This is [-] worst bank I have ever dealt with. I would not recommend this firm to anyone. Complete lack of competence. Complete lack of professionalism. Borderline thieves.