Bremer Bank, National Association

I’m a Senior with underlying health conditions, homebound and out of state. I noticed I had some discrepancies on [-] account and phoned [-] Bremer customer service number. I was instructed to file disputes on those discrepancies. [-] double billing by [-] was found in [-] favor, [-] billing from [-] company Exodus was also found in [-] favor. [-] problem extended on through [-] Amazon order for [-] amount of $112.30 in which Amazon placed 3 different holds on that transaction. I fully understand [-] difference between a hold for funds and a final transaction. As it was recommended by Bremer employee to contact Amazon myself to resolve this issue. I did. Amazon did place [-] holds, when [-] second hold was placed [-] first was suppose to be cancelled, when [-] third hold was placed [-] second hold was to be cancelled. I received documentation from Amazon of [-] transaction in question, [-] transaction numbers are all [-] same and [-] times of cancellation also included on this documentation. I was told by Bremer employee that [-] duplicated holds could not be removed because :1 I must wait until [-] expiration date of each hold to be removed from [-] account.
2: Bremer employee could not determine if it was a duplicate hold or a [-] order.
3. After standing [-] ground, was told it could be corrected in [-] emergency.
All of which were false. And in [-] position, I’d been lied to by Bremer employees. Every [-] transaction has a [-] transaction number, duplicated holds have [-] same transaction number. [-] issue was resolved that day [-] phone conversation with a very resistant [-].
[-] letter I later received was totally out of context to what had transpired, claiming I made [-] unfounded dispute. Three times [-] amount of money needed for one purchase was placed on [-] account.
Two days later I tried to pay a [-] by debit card from this account and found it was declined. Another call had to be placed to Bremer as I had more than enough money in [-] account to pay. I was told I had to many disputes and [-] card was cancelled to be reviewed in 6 months.
1: this was done in retaliation and I [-] not be convinced for any other reason.
2. If discrepancies on [-] account cannot be addressed [-] can they be corrected.
3. A large majority of [-] public now orders online, disputes are not out of [-] ordinary I am sure.
3. [-] can a review be done on a debit card, when [-] card is out of service?
4. [-] debit card use was extended to [-] 2nd, instead of ending on Dec. 15th as first discovered. Why? If I was at fault for anything other than standing [-] ground for what I believed was true and just?
5. No online order can be placed without a debit card.
6. I’ve been inconvenienced, stressed out homebound, with money in [-] bank that I cannot [-] easily being I’m out of state.
7. Whether funds are on hold or a final transaction is posted, both effect [-] usable balance.
8. I am not a customer that overdraws or misuses [-] account.
9. Bremer corporate office employees are not reachable. [-] customer Service or Card Service managers [-] not disclose numbers to employees above them, when a customer requests those numbers.
10. I was treated as less than intelligent, unable to understand your position, which was not [-] case.
11. Forced to consider and pursue a different establishment for [-] financial needs.
12. Was told that Bremer values their customers, after I was told I wasn’t valued and [-] ahead and [-] what I needed to.
13.i was told by a Customer service rep who quoted [-] balance and couldn’t I use that to pay what I needed, wait on [-] holds to fall off. In [-] opinion totally out of [-].

I can understand and generally comply with each of [-] institutions I deal with. Until this incident with Bremer “[-]’s” I have never run into this kind of treatment or lack of cooperation from any [-].
As I know and recognize that this location is not at fault, or involved, as I phoned in to discuss [-] issues. I’m unable to find any other place to post a review. I also feel it necessary to alert people in upper management as to [-] customers have been treated and discarded.
These are [-] funds, placed in [-] institution I believed to be safe and accessible. This belief was obviously incorrect where Bremer is concerned. I’m only one person and I’m sure I [-]’t matter much in respect to [-] many customers you are suppose to service. I no longer expect fair play from your banking institution, as when proof is given of transactions cancelled by [-] merchant , yet not honored by [-] bank, proves [-] point.
I would not rate Bremer at this time as I’m sure there is not a number id select.
I sincerely [-] this review reaches someone who does care. As maybe future customers [-]’t encounter [-] upset and anxiety that I have.
Sincerely
Bobi Goad

I Bank in Grand Forks at [-] Bremer Bank and recently found out from someone in Devils [-] that a employee from [-] Grand Forks office has been talking about [-] and that I bank at [-] Bremer Bank in Grand Forks . I’m not excited about a employee talking about where I bank or if they are discussing [-] Finacial affairs with others . I know that this employee was from Devils [-] herself . I would [-] this employee is suspended from her duties as a bank employee for discussing customers information.

Good friendly people.