Fifth Third Bank, National Association has 1,089 banking locations. Their corporate headquarters address is listed as: 38 Fountain Square Plz in Cincinnati Ohio.
This corporate page for Fifth Third Bank, National Association includes ratings, a link to bring you to all Fifth Third Bank, National Association locations in Columbus and all other branches, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
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Fifth Third Bank, National Association Headquarters Phone Number:
(513) 579-5203
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Fifth Third Bank, National Association Location Area Map
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
38 Fountain Square Plz
Cincinnati, Ohio 45202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.53.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
FIFTH THIRD BCORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$174,199,000,000
Deposits Held Domestically:
$174,031,000,000
Equity Capital:
$18,685,000,000
Net Income:
$2,060,000,000
FDIC Supervisory Region:
Chicago
Federal Reserve District:
Washington
FDIC Field Office:
Columbus
The following is a directory of all branch offices for Fifth Third Bank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More Fifth Third Bank, National Association Complaints:
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Complaint ID: 6898873
Product: Debt collection
Sub-Product: Credit card debt
Issue: Threatened to contact someone or share information improperly
Subissue: Talked to a third-party about your debt
Company: FIFTH THIRD FINANCIAL CORPORATION
Complaint: Today, XX/XX/2023 a distant family member contacted me to inform me that fifth third bank called to speak to me. This family member was at work and I do not have communications with often. We were both shocked because this distant family member is not listened on any of my information. This company also did not even call me. How are they reaching out to distant family member but never reached out to me? I feel so violated because they shared my personal information with a random person that I do not even have a relationship with.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6898723
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Subissue:
Company: FIFTH THIRD FINANCIAL CORPORATION
Complaint: In XX/XX/XXXX I found out that 5/3 Bank improperly managed my escrow account on my home mortgage again. I paid my mortgage payment/insurance but they failed to pay XXXX bureau insurance 2 separate occasions, then their 3rd payment failure left me unknowingly without homeowners insurance from XX/XX/XXXX until XX/XX/XXXX. They also failed to track down money they paid out of my escrow for the homeowners insurance for XX/XX/XXXX to XX/XX/XXXX but say i was not covered, my {$1200.00} is still missing months later & no one has contacted me. Due to negligence by 5th/3rd Bank , my house was unprotected for over 365 days! Once I found out, I got a new policy with XXXX effective XX/XX/XXXX. However 5/3 bank just sent Me a letter ( XX/XX/XXXX ) stating that they purchased a policy on XX/XX/XXXX for {$2700.00} that I have to pay but doesn't cover me, it only covers the 13 days that it took for me fix their mess & get a new homeowners policy XXXX XXXX XX/XX/XXXX. THEY JUST DID THIS AFTER I FILED THE 1ST COMPLAINT, THIS IS CLEARLY RETALIATION AGAINST ME, THE SOLE PROVIDER TO A FAMILY OF XXXX! EVEN THOUGH I PAY MY MORTGAGE PLUS {$300.00} EXTRA EVERY SINGLE MONTH WITHOUT FAIL. THEY HAVE THE NERVE TO FAIL TO PAY MY ESCROWED INSURANCE POLICY ONTIME SEVERAL TIMES NOW, LAPSED MY HOMEOWNERS FOR 365 DAYS PLUS THEN TRY TO CHARGE ME THOUSANDS FOR THE COUPLE WEEKS IT TAKES ME TO SORT OUT THEIR MESS! 5TH/3RD BANK IS TRYING TO STEAL OUR HOME!
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6896304
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Subissue:
Company: FIFTH THIRD FINANCIAL CORPORATION
Complaint: On my statement dated XX/XX/23 : Due date and amount due is : XX/XX/23 in the amount of {$270.00} ( {$270.00} principle and {$.00} interest ). The amount due is the last amount due on my mortgage, aside from {$1400.00} that I deferred during Covid-19. I made my mortgage payment online ( which is the payment process I submit all my payments ) on XX/XX/23. I tried to submit a payment in the amount of {$270.00}, however, when I tried to make a payment, I received a prompt that stated " Amount must be between {$270.00} and {$270.00} ''. So, I went to " other payment option '' and made a payment in the amount of {$270.00} ( which was the only amount I could submit ). After a couple days after submitting the payment, I noticed the payment was deducted from my checking account and the payment went to " unapplied credit '' on my mortgage account. On, XX/XX/23, I chatted with an online representative and they stated they would send in a ticket to have my payment sent from " unapplied credit '' to my mortgage payment. They said to wait for 4 days for the payment to apply. I waited XXXX days and the payment was still under " unapplied credit ''. I then called the mortgage telephone number several times and talked to a representative on ( I believe the dates were ; XX/XX/23, XX/XX/23, XX/XX/23 and XX/XX/23 ). ALL OF THESE representatives gave me the same runaround as the representative I chatted with .... '' my payment would be applied to my mortgage payment ''. I also called my local fifth third branch on XX/XX/23 and they stated I needed to go to the branch to make my payment and have it applied. I went to the local branch and they said they could not help me make the payment. They chatted with someone online and that person told me to call the mortgage telephone number. Which I did call and the date is shown above. Also, on XX/XX/23, the representative told me to give them my checking account number so I could make a {$1.00} payment since the amount I paid was almost {$1.00} short. That payment was taken out of my checking account and sent to " unapplied credit '' on my fifth third mortgage account. On XX/XX/23, Fifth Third charged me a late payment fee in the amount of {$13.00}. On XX/XX/23, I requested to speak with a supervisor but the representative told me this was not possible at that moment and I will have to wait for a supervisor to contact me within 72 hours. I believe I have been patient enough and I need this situation handled ASAP. I have wasted hours of my time and have received several mail correspondences as well as emails regarding my late payment. I made the payment on XX/XX/23. XXXX payment is not late!! Please help!
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 125 reviews.
6672-Fifth Third Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Fifth Third Bank, National Association has been known by over the years:
In 1975 their name became: The Miami Citizens National Bank & Trust Company.
In 1987 their name became: Citizens Heritage Bank, National Association.
In 1989 their name became: The Fifth Third Bank of Miami Valley, National Association.
In 1991 their name became: The Fifth Third Bank of Western Ohio, National Association.
In 1997 their name became: Fifth Third Bank of Western Ohio.
In 2001 their name became: Fifth Third Bank.
In 2021 their name became: Fifth Third Bank, National Association.
The following addresses are where Fifth Third Bank, National Association has had their headquarters:
Moved From: 401-03 NORTH MAIN STREET to 123 Market Street, Piqua, OH 45356.
Moved From: 123 MARKET STREET to One South Main Street, Dayton, OH 45402.
Moved From: ONE SOUTH MAIN STREET to 110 North Main Street, Dayton, OH 45402.
Moved From: ONE SOUTH MAIN STREET to 38 Fountain Square Plz, Cincinnati, OH 45202.
The following shows transitions that are what have ultimately result in Fifth Third Bank, National Association becoming what it is today, for better or worse.
Heritage National Bank and Trust Company (1988)
The Citizens State Bank of Greenville, Ohio (1989)
The Fifth Third Bank of Western Ohio, National Association (1991)
First Lima National Bank of Lima, Ohio (1992)
Citizens Federal Bank, F.S.B., a Federal Savings Bank (1998)
The Fifth Third Bank (2001)
Fifth Third Bank, Northwestern Ohio, National Association (2001)
The Fifth Third Bank of Columbus (2001)
Fifth Third Bank, Ohio Valley (2001)
Capital Bank National Association (2001)
Fifth Third Bank (2009)
Fifth Third Bank, National Association (2009)
MB Financial Bank, National Association (2019)