Merchants Bank of Alabama Corporate

I am very [-] with [-] branch in Hendersonville. [-] staff is fiendly, professional and helpful. Much appreciated by elderly person... Thank you !!!

8

[-] website is stuck in a loop and I can't retrieve [-] information

It is permanently closed

Love this bank convenient, great hours, pleasant personally. Always helpful 7 days a week.

[-] front office are personable, smiled, and greeted us when we came in through our entire transaction. We asked if we could [-] [-] account, and she called [-] manager. She came out, addressed [-] teller told her she didn't have time and walked away leaving our youthful teller unsettled. However, this young lady kept her professional demeanor and did not ask us if we still wanted to set up that [-] or apologize. We continue to visit this location and enjoy [-] service. We are thinking about opening [-] account.

Savings account

Follow Up

Staff is so helpful at this branch! So [-] that I found a bank with [-] people.

Bad service Today i went to this [-] branch to request a copy of a check image so i spoke to a supervisor named [-] Serratore ,she was in a bad mood and told [-] she can't [-] it and i have to [-] to [-] bank in [-] park road furthermore she told [-] i am not going to waist [-] time with you .

Everyone friendly, extremely knowledgeable and efficient !

3 weeks and counting to [-] a basic checking account. after leaving 6 messages, not once have they called [-] back.

I opened a checking account with a deposit of 60K on [-] 24, 2022. As of [-] 15th I have not received any checks or bank cards. I called [-] local [-] number which is where I opened [-] account only to be connected to a call center for which I spent 15 minutes on hold before talking to someone, which by [-] way was somewhat rude with her short comments. So much for service and convenience of a small town bank. Come to find out, 3 weeks after opening [-] account they hadn't even ordered [-] checks or bank cards. This is pathetic service.

They are [-] most helpful, friendly and courteous group ever!

I have been a client of [-] bank and worked with their representatives for as [-] as I can remember, over several decades.They have always been there through [-] years. or I would not have. They were instrumental in their participation in several of our multi million dollar projects success.

[-] bank charges high fees if your direct deposit stops or deposits of 500 or more plus $ 4.95 fee to deposit at walmart in 1 week I was hit with $ 26.95 in fees wow. I use [-] Nellis [-] Force [-] location and [-] customer service is nonexistent. Extremly rude and not willing to help with anything!

very friendly excellent customer service

Very Personal and down to earth place to [-] [-] banking. [-] tellers are second to none.

Why does gas station hold 100 for gas

I am not [-] with [-] service I get from [-] Atchison bank and trust branch on commercial st. [-] branch is [-] until noon but everytime I call on Saturday nobody ever picks up [-] phone! [-] online banking app has service issues way to much so you cannot [-] your account information.

[-] best service and wonderful tellers, i suggest you close your account with your current bank and [-] a [-] one up with washington federal at their rhodes ranch location

Always there to meet our needs, Thanks [-].

[-] poor

1

Love this branch

[-] was most pleasant when [-] daughter

Tellers just sit and refuse to provide change

I would like personal review

Superb Service! Lakeshore East is [-] main [-] branch for transactions. [-] service is always friendly, professional and [-]. Kudos!

[-] office is very clean and comfortable. [-] staff is very friendly and helpful. They always make their customers feel welcomed.

Utterly horrible branch. 3 visits and still unable to [-] account! Excuses excuses, no competence or decisive [-]. Fed up and [-] never visit this branch again once it is actually POSSIBLE to [-] this account! Ugh.

I have banked with US Bank since I opened [-] account as soon as i turned 16. I have never had any [-] with this bank at all. I got a credit card with them whcih waives all fees on [-] accounts. I have a checkin and savings account here as well as a [-] crdit card. I am astonished to see so many negative reviews of US Bank. I have never had a single problem with this bank. I actually switched to US after having a bad encounter somewhere [-]. I [-] when I leave home there is a US Bank where I live. A , and fraud department is phenominal.

I have banked with US Bank since I opened [-] account as soon as i turned 16. I have never had any [-] with this bank at all. I got a credit card with them whcih waives all fees on [-] accounts. I have a checkin and savings account here as well as a [-] crdit card. I am astonished to see so many negative reviews of US Bank. I have never had a single problem with this bank. I actually switched to US after having a bad encounter somewhere [-]. I [-] when I leave home there is a US Bank where I live. A , and fraud department is phenominal.

[-] staff is very helpful, and [-] online services are easy to negotiate for [-], [-] 83 yr old female, not great at using internet services.

0 Horrible customer service cold impersonal

Awesome bank, best people who work there!!!

10 [-]!

did not get service ,so left [-] bank. i was there for 45mins.

[-] worst experience ever!! You can forget about talking to leader ship because they were not allowed you... I highly recommend that you [-] not have no dealing with this bank

checing

Boyer

Everyone I have dealt with has been friendly and very knowledgable.

[-] staff @ [-] bank are always courteous and ready to help. I always leave [-] bank with a smile on [-] face. I've been banking here for about 14 years, and would not dream of taking [-] [-] elsewhere.

Great people

Every Employee who works at this Bank is super nice and always willing to help you with a smile. We have been doing [-] with Evergreen Bank Group for at least 15 years and could not be happier. If you are looking for a Bank that offers a lot of different services look no further than Evergreen Bank Group. If there was a 10 [-] rating we would have chose 10 [-].

Its on Lunchbrg Salem turnpike its Lynchburg Salem turnpike! Otherwise ok bank

Lobby CLOSED wait was 35 minuets in drive up. Only 3 teller lines [-]. Teller [-] they didn't have personal to [-] additional drive through lanes

Everyone is super friendly and it feels like small town banking but with all [-] services of a large metropolitan bank.

You can never get thru on [-] phone. Would never bank here

Very good

We’ve been with this branch for about 13 years. Every teller, every banker and [-] various mangers have been terrific. They [-] out of their was to be helpful.
We had mortgages, refinancing, savings, checking accounts and could not be happier.

5 [-]

I EDDRICK is A MUSIC ARTIS
PRUDUCE MILLIONS OR EVEN BILLIONS OF DOLLARS. CSN WR COME TO SO TYPE OF AGREEMENT.

[-] father was with this bank for close to 60 years. Now that [-] has passed I am having a hard time having his funds transferred out of [-] bank. I have called [-] bank 3 times and nothing happens

Best Bank Ever

I have used several locations for [-] bank account. Everyone was nice and helped [-] if I had any questions. I would recommend this bank to anyone. I have had this account now 14 years or so. [-] ladies there are professional yet very kind.

[-]

Question, [-] am I to review when I would not know.

[-] staff at this branch is always friendly and professional.

Transfering to a [-] bank can be a daunting experience, but with [-] knowledge and care exibited by [-] Dempsey, Officer, Relationship Banker, it turned out to be pleasant and positive. Helpful and welcoming was [-] atmosphere exhibited and we look forward to a lasting and satisfying relationship in [-] future.

[-] people are [-] locations that I have visited were extremely nice and made sure that I was [-]. I enjoy banking with them and I like [-] they are getting up to speed with [-] features that other banks offer. I wouldn't want to bank anywhere [-] and I plan to stay a [-] time with this bank.

Super friendly and helpful!

EXCELLENT

EXCELLENT

I just had a teller at [-] Berlin branch. Who assumed that I was withdrawing $5000 when I was withdrawing $4550 . She assumed this as I was there [-] day before attempting to withdraw from [-] credit card a [-] [-]
It was five minutes before 4 , closing time on [-] Year’s [-] so she was in a big hurry and just didn’t care
When I [-] that is not [-] amount that I need nor want, she ran [-] credit card through again and so it was of course declined
I had a very important bender that I needed to get [-] money to by cashier check but because she arrogantly ran [-] card a second time it was declined
As it is [-] [-] who has [-] account there , not [-] , you would have thought that [-] manager would have offered to correct [-] situation but did not
So when I returned home I called [-] credit card and they [-] that if [-] manager at [-] bank would have called [-] credit card , it would have been resolved.
This teller blatantly, carelessly caused [-] great distress and economic damages
Bank of OC is [-] worst and this teller who I [-] see on Saturday should be fired . She is ruthlessly careless with money, at least [-] money
I would suggest that this bank [-] something to correct [-] great injustice done to [-] .

I tried to enter [-] lobby just to ask a question and it was closed prior to [-] time listed on [-] [-]. Isn’t anybody working today?

Always courteous and helpful staff

This bank has been one of [-] best local easiest to work with banks out of all [-] local banks as I’ve dealt with all of them. They [-] that local hometown atmosphere and [-] not treat you like [-] number.

I cashed [-] check there for 4 month and they are good.

Armed Forces Bank, was a good bank at one time, as I have been a customer for 7 years, nonetheless in [-] last few months [-] bank has changed it's online banking system. I understand [-] need to upgrade, however some of [-] best options has been taken away. [-] example was being able to see future deposits before they actually were posted in your account. [-] ability to be able to see future deposits before they post to your account aided in being able to your bills in a more timely fashion and another was seeing purchases that had not been posted to your account. Being able to see future deposits or withdraws not only aided in a more accurate tracking of your finances and being alerted if you had been charged incorrectly. Another reason I give Armed Forces Bank a 2 [-] is [-] bank changed it's ATM network and never sent out [-] change causing myself a 10% ATM surcharge which [-] ATM never prompted on [-] screen there would be a fee. When I asked to get [-] surcharged refunded I was told they would not. Finally, If you want to talk to a [-] bank officer at [-] main office to resolve your [-] all you get is [-] phone number to a bank service center this includes even trying to ask [-] same question a branch to get a corporate office number [-] all they [-] give you is [-] same service center number. [-] poor customer care this bank has demonstrated is very disappointing especially since I [-] a solid balance, never have had [-] overdraft fee. I recommend each person carefully look at other options for banking before using this bank.

Shabby service!

Beyond call of duty

Tell [-] for [-] that a [-] time motto of mine, gleaned from [-] early [-], is: "If it works, you're right. If it doesn't work, you're wrong."You were WRONG, today, [-]. 8/18/20.

Tell [-] for [-] that a [-] time motto of mine, gleaned from [-] early [-], is: "If it works, you're right. If it doesn't work, you're wrong."You were WRONG, today, [-]. 8/18/20.

Employees

Customer Service

I'm 39 clean houses for a living

[-] best bank ever. Customer support is a 10 . I [-] always be a customer!

Horrible

Awesome people

Great Bank

Love it

Love all [-] ppl at [-] one by Mr.Gattis!!!! [-] is a #1 GREAT person!!! All [-] girls r #1

Everyone has ALWAYS been helpful [-] courteous above and beyond what they have to be .love this bank [-] never change

I took out stop payments on these accounts that were fraudulently opened, and I am fighting that as we speak, but last month, see attachment, I was charged over $60.00 because one of [-] institutions that I had taken out [-] stop payment on, withdrew [-] charge due to insufficient funds in [-] account. However, regardless of [-] stop payment, [-] bank charged [-] for insufficient funds as well as a returned check fee.

As you see, now there is another charge that from that same institution, that should not be charged to [-] account at all, despite [-] stop check fees that I have paid and once again, [-] family has no money for food.

This isn't [-] only time this has happened with Armed Forces, I have made complaints before, and they covered their tracks.

your phone system or "please press 1, please press 4, please press 2, please press 5, please press 2, etc etc to [-] point of insanity is really really really annoying. I want to speak to a PERSON.

5 [-]

I just have to say ....
This is a 5 [-] bank. You not only get treated well and with respect but they [-] above and beyond to get [-] [-] done.
All phone calls were returned promptly and professionally. I had assistance during [-] entire [-] process and [-] [-] was closed quickly.... and this is [-] third [-] with them. It has been [-] same each time.

I got excellent customer service and a great interest rate !!
Great Experience / Great Bank
I would recommend them for any financial service you [-] need.

I just have to say ....
This is a 5 [-] bank. You not only get treated well and with respect but they [-] above and beyond to get [-] [-] done.
All phone calls were returned promptly and professionally. I had assistance during [-] entire [-] process and [-] [-] was closed quickly.... and this is [-] third [-] with them. It has been [-] same each time.

I got excellent customer service and a great interest rate !!
Great Experience / Great Bank
I would recommend them for any financial service you [-] need.

I've had very good service each and everytime I [-] there.

I've had very good service each and every time I [-] there.

This branch closed last year during Centrue Bank merger

HPWL BRANCH CLOSED

This is seriously [-] worst bank ever!!! [-] way they treat there service members is garbage. They [-]'t have a bank within 4 and a half hours and won't help us get a card which leaves us stranded. Definitely leaving this pos bank.

I was assisted by [-] after a [-] and stressful day. She was very helpful and stayed after office hours to assist [-]. It made [-] day so much better!

I was assisted by [-] after a [-] and stressful day. She was very helpful and stayed after office hours to assist [-]. It made [-] day so much better!

I was assisted by [-] after a [-] and stressful day. She was very helpful and stayed after office hours to assist [-]. It made [-] day so much better!

Great people to [-] [-] with !

I received a check that is written on this bank. Went to [-] address only to find [-] office under construction with no notification of; a [-] address, out of [-], or even a phone # to contact them. BAD [-] etiquette!

Best Bank I have ever used I got [-] house [-] and a few personal loans. Always fair and [-] .very friendly staff.

Horrible.
Went to get money out of [-] ATM, spit out a receipt that it could not give money right now, but took it out of [-] account... 500 dollars gone! I spoke to all of [-] tellers, and [-] acting manager, they wouldn’t even check [-] ATM for [-] money. So now they are 500 dollars richer today for stealing [-] money. They are so ready to not take responsibility for what happened, only telling [-] to call [-] bank and file a dispute. [-] managers and staff should lose their [-]. [-] hard is it to reconcile [-] ATM?
So now I am without a [-], because that was what I was going to pay [-] mechanic today... needless to say, very useless bunch of people .

T

5

5

5

8

Great Bank they've always taken care of [-] .

Service is terrible and Someone has stolen [-] Last (3) [-] Deposits, and I received ZNo Response: This is [-] Retirment Account? I have been three months attempting to settle this Loss by Thieves, making Capital One equal to Wells Fargo?? Tomorrow I [-] to US Fedrral Government with this loss of $1522 plus Loss $5000 Total Loss $6522 Immediately:

There's a banker / notary by [-] name of [-] P Wacura. His customer service was unsatisfactory. [-] was very negative, had a horrible demeanor, was impatient, rude, and not informative when [-] notarized a document for [-] and [-] boyfriend. [-] was scoffing at it because [-] only had to notarize one [-]. This dude was acting as if [-] was doing something special when all [-]'s doing is stamping a piece of [-], but I guess it makes him feel important. I think [-] needs to be trained on [-] to provide good customer service instead of making customers feel uncomfortable and offended. Excuse [-] language, but scary [-] is a [-] and a complete [-].

There's a banker / notary by [-] name of [-] P Wacura. His customer service was unsatisfactory. [-] was very negative, had a horrible demeanor, was impatient, rude, and not informative when [-] notarized a document for [-] and [-] boyfriend. [-] was scoffing at it because [-] only had to notarize one [-]. This dude was acting as if [-] was doing something special when all [-]'s doing is stamping a piece of [-], but I guess it makes him feel important. I think [-] needs to be trained on [-] to provide good customer service instead of making customers feel uncomfortable and offended. Excuse [-] language, but scary [-] is a [-] and a complete [-].

There's a banker / notary by [-] name of [-] P Wacura. His customer service was unsatisfactory. [-] was very negative, had a horrible demeanor, was impatient, rude, and not informative when [-] notarized a document for [-] and [-] boyfriend. [-] was scoffing at it because [-] only had to notarize one [-]. This dude was acting as if [-] was doing something special when all [-]'s doing is stamping a piece of [-], but I guess it makes him feel important. I think [-] needs to be trained on [-] to provide good customer service instead of making customers feel uncomfortable and offended. Excuse [-] language, but scary [-] is a [-] and a complete [-].

We have banked at Armed Forces Bank, Fort Huachuca, AZ ever since they came on post. I wouldn't bank any where [-]. We have a good rapport with all [-] people that work there, they are so helpful and accommodating and each visit is always a pleasant experience.

Friendly courteous service.

Always friendly, courteous service

Never had any [-] that were not taken care of

I went in to [-] Conroe location after calling Saturday morning to get some information on [-] interest rates for savings accounts. I was told by [-] lady that answered [-] phone, that someone would call [-] back that could answer [-] questions. That never happened!
Upon arriving at [-] bank on [-] following Monday, [-] teller told [-] I needed to talk with a personal banker. So I sat there for fifty minutes while one of [-] personal bankers helped another customer. Of [-] fifty minutes she probably spent twenty minutes talking about her child, pregnancy, etc.. It wasn't like [-] other people that were waiting had anything better to [-]...
Finally when she got to [-], she sad she couldn't give [-] any information about FDIC coverage, that she was there for [-] support, and that I should [-] online and research [-] FDIC website myself. When I asked to speak to a manager, she told [-] [-] manager was out on maternity leave, but she could have a manager from another location give [-] a call. They didn't return [-] first call, what would make [-] think they would call [-] second time.
I have actually had [-] account there for years, but usually [-] to another location due to [-] incredibly poor management and customer service I have received at this location.....

horrible, completely horrible. Can't call for any services without a fight

Sent some documents to [-] Jamaica..it got there in a timely manner and was returned to [-] in [-] US in a timely manner. [-] rep was friendly and professional

A [-] "personal banking experience" that has greatly benefited [-] small [-].

regions has [-] worst atms. You have to [-] several restarts to [-] multiple transactions. Try calling your branch. There is no phone number. [-] phone number is to all regions.

Always friendly and efficient. Great online banking system. Convenient location. We couldn't be happier with them.

Perfect

Excellent customer service, actually remember you personally, pretty rare these days!

This is [-] worst bank I have ever dealt with

I LOVE [-] bank!!! I live in Alabaster now, but still banking in Pinson!!!

Waiting for 5 hours to talk to someone who can help.until I was [-] all office are close now. What kind of bank are they???I'm not begging for a [-], no I need just to use [-] own money

[-] package went to [-] point where upon [-] notification I called to let them know I would [-] up unfortunately had [-] trouble (which I kept [-] point informed of) after couple days and weekend was reassured [-] package was still there. Needless to say [-] package had been sent back. Went to [-] up at UPS hub sd no package 2 days later get informed package is still waiting fir [-] to [-] [-] it up after 3 trips still no package it was actually finally sent back to sender. Terrible service even when I called customer service they [-], oh well have it resent.