Wells Fargo Bank, National Association Corporate

Bank employees lie steal your family’s Royalty Assets

00854

6

This bank has prejudice people working as managers that [-] not follow corporate policies and treat blacks bad!

I appreciate Manager [-] et [-] at your branch in [-] Vegas, NM 87701. They are cordial, efficient and great listeners.

I called in early yesterday afternoon 1/18/22 to have a Block removed from [-] Debit Card and spoke to a young lady who saw [-] 2 uses I had made of [-] Debit Card and took [-] Block off [-] card and [-] two charges went through for a total of 76 dollars. Later in [-] evening I noticed that [-] Account had been charged [-] 76 dollars twice, so I called customer service at 1 800 869 3557 and spoke with a person who identified herself as [-]. I told her that [-] Account had been double billed and that I needed one of [-] 76 dollar charges reversed. She had taken [-] Identification and knew that I was [-] owner of [-] Account, but she told [-] she could not reverse [-] one 76 dollar charge, and that I would have to File a Claim. I told her that I was [-] Account owner and asked her to simply reverse [-] one 76 dollar charge. She refused, told [-] I had to file a Claim and it would need to be investigated, or I would have to call [-] payee and get them to call Wells Fargo and tell them to reverse it. I did not want [-] charge investigated because I told her that they would say it was "Fraud" and then I would have to [-] through [-] problem of waiting for another Debit Card to be mailed to [-]. She then began to talk over [-] and would not let [-] talk. I finally asked her to tell [-] when she was done talking over [-] so I could say what I wanted to say without being interrupted. She was Angry and finally [-] I am through now. I again requested that she simply reverse one of [-] 76 dollar charges on [-] Account but she refused. I asked to speak to a Supervisor, and waited approximately 8 minutes when a woman introduced to [-] as [-] came on [-] [-] as [-] Superivsor. She asked [-] what happened, and I explained to her what took place. She never answered [-] after I finished, she just [-] up [-] phone on [-]. That was about 1 am this morning, and I called back one more time and spoke one more time to Customer Service. A young [-] spoke to [-] but I did not ask him for anything but to send [-] all [-] copies of [-] conversations I had just had with [-], and [-], who I believe [-] probably try to paint [-] as a "Problem Customer" and claim I was abusive of them, which is why I want [-] recorded conversations because [-] recordings [-] prove [-] otherwise. I am making this Review in order to get [-] 76 dollars restored to [-] Account, and to request that [-], who claims to have worked for Wells Fargo Bank for 25 years, and [-] careless Supervisor [-] Fired. They [-] not belong in Customer Service. I asked for a very simple thing, and they knew who I was, and despite [-] request flatly refused to hear [-] out, or [-] [-] simple request I expressed to them. I also want [-] Recordings of our Conversations since If I have to [-] Wells Fargo Bank I want [-] Evidence that shows I was reasonable with them. I am [-] Attorney and know that Customer Service is [-] goal of any Bank and these two people have become cloistered in their positions. Perhaps a Rotation system needs to be implemented so that [-] Customer Service employees concentrate more on their [-] as opposed to waiting to talk to customers for 10 to 30 minutes after a Customer calls in. [-] Account is still blocked from [-] [-] now and it has been over 20 hours that it has been blocked. I would appreciate some serious and neutral consideration in this as all I want is to be able to use [-] money when I need to. I am sure you can understand that. [-] [-] [-], Attorney at Law [-] 19, 2022

NOTICE: NO telephone number is provided. I imagine they [-] not want you to ring them. I have just tried three times to conact Wells Fargo in mainloand [-] IT IS IMPOSSIBLE to get anyone to answer [-] telephone at Wells Fargo.

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5

[-] Bank froze [-] checking account because some idiot declared [-] DEAD (deceased)! 9/2/21 and froze [-] checking account and cancelled [-] [-] payments from [-] account. It took [-] 2 hours , on hold to get thru to some person, then transferred between reps, and on hold between reps, and then finally got someone to talk to, and between discussions, I was put on hold so [-] rep could speak with a higher up. Finally, I got [-] rep to "unfreeze" and [-] [-] account so I could pay [-] bills, and [-] [-] [-] that I needed to [-]. It was more interesting requesting WHO, and [-] I became deceased? WHO erroneously informed [-] Bank? [-] rep could not tell, or would not tell [-]. There must be some protocol with some one authorizing closing a bank account. Where does this information come from, who had [-] authority to [-] this. There has to be some one or authority to be able to [-] this? I want to know who that person was, where they got this information, and from who did they get it? I am seriously considering closing [-] account of 20 years! This was ridiculous. [-] phone wait times are intolerable to speak to some one.

5

ALL I AM TRYING TO [-] IS GET [-] DIRECT DEPOSIT FIXED! WELLS FARGO HAS SCREWED [-] ACCOUNT UP SO BAD! NOW THEY REFUSE TO HELP!

Claiming accounts and personal information related to [-] [-] at all banks

ALL DISTRIBUTION

6

Wells Fargo has frozen [-] accounts for over two months we try to get this worked out between our mortgage company and Wells Fargo Wells Fargo does not want to work anything out with us they are holding our money hostage [-] mortgage companies done talk to them told them it’s our money they’ve refused to release it for over two months they’ve been holding for bank account hostage and refused to release our money

I had a [-] with Wells Fargo that I paid off 3 years ago on 2 dump trucks and a trailer. To this day, I have yet to receive [-] [-] releases on any of them, I have visited [-] local branch numerous times and they [-] giving [-] [-] run around, I have called [-] Corporate Office and they to have given [-] [-] run around. Three years later, I still [-]'t have [-] lean releases. I [-] NEVER [-] [-] with WF again. Poor [-] practice.

Yall are a [-] I try to deposit a money order that was signed over to [-] they send [-] a copy and then they say they cant [-] it so I would stay away from wells fargo if your reading this dont [-] [-] account with them there just going to steal money from you like they did to everyone in 2016

Went into [-] local branch at 2575 [-] [-] Dr., Herndon VA 20171 to get something notarized. [-] Sirchi, was [-] lady at [-] desk as I entered. Told her I want to get something notarized. She [-] she was not a notary. There was silence. No offer to help. I asked, is there someone at this branch who can notarize [-] document, or can you determine [-] closest branch that does have a notary? No response. She got, walked over to [-] one working teller. A moment later she asked [-] to have a seat. I was unhappy with [-] lack of communication. I asked is she a notary? [-] Sirohi indicated yes. I started [-] stop watch. A customer came in and started a conversation with [-] Sirchi. I observed there appeared to be [-] ladies and one gentleman. No one tried to contact [-]. Eight plus minutes later, [-] lady who was sitting in a corner office with her [-] closed came out of her office and started walking down [-] [-]. I caught her attention and inquired, “Can you help [-]? I want to have a document notarized. Sure, step into [-] office. Problem solved? Well, [-] document got notarized. But [-] problem, [-] Sirchi, remained at her desk.

Big sign on [-] wall reads: We have one very powerful [-] rule. It is concentrated in one word: COURTESY. Was [-] Sirchi courtesy? Or was she thoughtless, discourteous, incompetent and a poor communicator?

Wells Fargo

5

401

Very bad service at Carefree Hwy

1

I did a transfer from bank to bank at Wellsfargo online and [-] money was taken out of [-] other bank account but never arrived in [-] Wellsfargo account. I'm out $2000 and that was money to pay [-] bills I'm disabled. [-] bank stole [-] money.

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[-] CABERA HAS SAVE ACCOUNT [-] 072621319 BIRTH 01/02/1968 SFN 072621319

Turn unresolved problem for several weeks now and [-] bank manager does not return his calls we've called several times and asked for return call and not received one that's not good sad to see that they can't [-] better customer service tonight

fraud protection is good here

I was treated like a criminal when depositing a cashiers checks in person, with identification and all bank account verification, as well as personal pass word placed on [-] account provided to banker. Currently I am stuck in a hotel until Wells Fargo feels thatI am worthy of [-] funds🤨🤑. What can you [-] when you can’t rely on your bank. Oh and [-] [-] withdrawal was declined for [-] storage unit. I wonder if [-] lifetime belongings [-] be kept for nonpayment. That would be bad considering I have more than enough to cover [-] $200 storage fee. Stop harassing your clients Wells Fargo. You are better than this.