Morgantown Bank & Trust Company, Incorporated Corporate

I would like to thank [-] Stillion for [-] time she took to help us on Saturday ([-] 27th). We came to [-] bank with a problem accessing our accounts online and she was extremely helpful. She was pleasant and patient.
We came to [-] Canal Fulton Office with a problem accessing our accounts online and she took all [-] time needed to get [-] issue resolved.At no time did we feel rushed. Excellent Customer Service!! We both appreciate her kindness and consideration.

I have used this bank many years and have no complaints about it very good bank

I have used this bank many years and have no complaints about it very good bank

This is truly a 5 [-] bank I have enjoyed their service for [-] past 31 years

Rodriguez

Rodriguez

wonderfully nice

*

Good

Fantastic people. Great service!

I am a frequent customer of [-] Bank and also had [-] awful experience with Lead Operations Manager [-] [-]. I've been a customer for over 25 years and one of [-] top clients for another branch. I've had to come her because of COVID and this is a poorly run branch when it comes to complex transactions. Everyone is a number, not a client. [-] lack of a relationship [-] is [-] crux of [-] problem.

I asked what alternatives were available. I provided [-] Amex Card, [-] [-] Credit Card, [-] Costco Citibank card, and a few other forms of ID but nothing would satisfy her. I [-]'t sign [-] cards b/c they say see ID for [-] protection.

When I raised [-] voice in dismay, she hid behind [-] mantra of you are harassing [-]. If raising your voice is harassment, then I'm sorry, you [-]'t belong in customer service, nor should you have [-] privilege of [-] [-]. Sorry, snowflakes.

In fact, we should all recommend that she be fired for not being able to take constructive criticism. Her demeanor, uppity, and belief that she's doing you a service is why I severely dislike this branch.

Please ask [-] manager to fire her or ask for her manager to demote her.

She is a liability to [-] bank!

I am a frequent customer of [-] Bank and also had [-] awful experience with Lead Operations Manager [-] [-]. I've been a customer for over 25 years and one of [-] top clients for another branch. I've had to come her because of COVID and this is a poorly run branch when it comes to complex transactions. Everyone is a number, not a client. [-] lack of a relationship [-] is [-] crux of [-] problem.

I asked what alternatives were available. I provided [-] Amex Card, [-] [-] Credit Card, [-] Costco Citibank card, and a few other forms of ID but nothing would satisfy her. I [-]'t sign [-] cards b/c they say see ID for [-] protection.

When I raised [-] voice in dismay, she hid behind [-] mantra of you are harassing [-]. If raising your voice is harassment, then I'm sorry, you [-]'t belong in customer service, nor should you have [-] privilege of [-] [-]. Sorry, snowflakes.

In fact, we should all recommend that she be fired for not being able to take constructive criticism. Her demeanor, uppity, and belief that she's doing you a service is why I severely dislike this branch.

Please ask [-] manager to fire her or ask for her manager to demote her.

She is a liability to [-] bank!

Best people and bank.,always willing to answer questions or concerns

[-] personal banker, Mr. [-] Lo, is wonderful and very helpful. All of [-] tellers have been very good and [-] staff in [-] are top notch!

[-] most helpful and friendly bank I've known since 1980.

I am particularly appreciative of [-] bank's being [-] Saturdays. In addition, staff is efficient and pleasant. (Note that [-] is immeasureably better for [-] than [-] bank from which I transferred, especially in terms of [-] bank's location, longer hours., and staff efficiency

I find [-] employees to be knowledgeable and helpful to [-] customers. They have been extremely helpful to [-] over [-] last few years.

I HAVE BEEN A [-] CUSTOMER SNCE THEY [-] HERE IN [-] CITY. I HAVE 3 ACCOUNTS,CREDIT CARDS, HOME MORTGAGE. WORST EXPERIENCE EVER TODAY. [-] AND [-] WIFE WENT THERE TO DEPOSIT A CHECK ENDORSE TO [-] AND [-] BANK .... SO SIMPLE. I WAS TOLD TO SIGND IN. BANK EMPLOYEE CALLED [-] NAME AND ANOTHER EMPLOYEE STEP IN AND TOLD US TO FOLLOW HIM. FROM [-] START I CAN TELL THIS PERSON IS RUDE. H WALKED TO [-]. [-] AND [-] WIFE WE'RE BOTH DISABLD. [-]'S ALREADY SITTING IN HIS OFFCE AND DID NOT INTRODUCE HIMSELF. TO MAKE [-] STORY SHORT. IT SUPPOSED TO BE A SIMLPLE TRANSACTION. THIS PERSON IS TALKING LOUD AND TRY TO MAKE THNGS HARDER. [-] WANTS [-] TO [-] HOME FOR [-] TO CHECK A DATE WHICH CAN BE DONE ON [-] PHONE. I ASKED TO SPEAK TO A SUPERVISOR. [-] [-] [-]'S [-] MANAGER OF [-] BANK. SO WE DECIDED TO LEAVE. WHAT [-] EXPERIENCE, NO CUSTOMER DESERVE THAT KIND OF SERVICE. I [-] TAKE [-] [-] AT DIFFERENT BANK WHERE THEY [-] APPECIATE.
.

They are doing [-] excellent [-] during these Covid times. [-] teller’s are always kind,

[-] teller I delt with had as much compassion as a robot... [-] D.L. waa expired fee months she [-] she needed another picture ID with [-] signature I gave her another I D with name date picture and signature she wouldn't except . I explained I havent worked due to medical issues in 3 months I have what [-] be a tumor on [-] spine and I just used every dine I had in gas to get there that I was 45mins away from home ... Still her answer was I'm sorry it's our policy.... Well I say pinnacle bank and this ladycan take ur policy and stick it where sun dont shine

Excellent