Solon State Bank Corporate

Worst bank EVER! I’ve just been [-] up on by customers service after being on hold for 29 minutes and 49 seconds, this does not shock [-] it is standard procedure in [-] experience. [-] fraud alert system does not work, [-] card has been shut down at minimum 8 times in [-] past 12 months and it always happens on a Friday leaving [-] stuck out until [-] following Monday. [-] customer service agents are less than helpful they just want to get you off [-] phone. [-] last encounter “today” happen like this, I did manage to get [-] caed turned back on so I could purchase a special fitting to get [-] [-] water back on in [-] house “yes I was without water all weekend AGAIN because of [-] fraud alert system they have in place. I asked to speak with a supervisor so I could find exactly [-] ,any times [-] card had been shut off in [-] last 12 mounths. Around [-] 18 minute hold time I was told [-] call back had been canceled? [-] is that when I was told I was beeping transfere to a supervisor so I continued to stay oh hole until I was [-] up on at just shy of a 30 minute hold. I am exhausted and I’m pulling [-] money and plan on telling as many people as I can reach [-] this bank treats its customers I [-] not stop until death!

After vover 20 years as a customer, I am fed up with Woodforest [-] Bank in [-] Woodlands, TX.
I have been ubable to pay bills online from [-] Woodforest [-] Bank checknig account sincebefore [-] 16, 2022.
[-] response from [-] bank has been platitudes, excuses and worthless promises. There is no sense of urgency from [-] bank to resolve [-] problem. [-] only option seems to be to close [-] account and move to a reliable bank.

Perez

It was horrible! I was in [-] 45 minutes and since I was needing to withdraw money they waited on everyone behind [-]

No good

Good banking. Friendly staff

[-] customer service for that bank is horrible. I went today with a flower and arrangement , for one of their employees, and [-] front desk [-] asked [-] to wait outside, it was 113° [-]... [-] was very rude.., [-] worst thing is that we Bank [-] with you guys,,, I am your customer and you treat [-] like s***

Why is it no one ever answers [-] phone? I call and call and no one ever answers, and if you leave a [-] with phone number they never call back. Can't get any answers to questions unless you [-] to [-] bank in person, and everyone doesn't just have time to drive all [-] way to [-] bank to get [-] answer to a simple question?

Proft

Woodforest is absolutely [-] worst when it comes to customer service. [-] absolute worst. If you can take your [-] or personal banking elsewhere I strongly, STRONGLY, recommend you [-] so. And, if somebody at Woodforest wants to call [-] back (since you never [-]), I can be reached at [-]. #WORSTBANK EVER!!!

Worst bank I have ever dealt with. You cannot [-] any further than a Lead Supervisor to register a complaint. Employees are never updated on [-] procedures nor [-] they have a clue about what services are available to [-] Customer. I WOULD NOT RECOMMEND THIS BANK [-]

I'm extremely unhappy with this bank for many reasons but most importantly it's because ployees are not knowledgeable in routine practices and services that can be offered to t
Customer and there's no accountability when [-] employees are completely at fault

great small bank, excellent customer service!

Worst bank employee, so rude , disrespectful,and unprofessional. Even with legal documents, [-] mgr. totally would not assist [-] with obtaining [-] encapacitated father's property from safe deposit boxes. This is after [-] poor mgr. told [-] over [-] phone 4 weeks prior, to bring [-] documents when I come into [-] office, [-] 11 hour drive from home. [-] seek legal [-], as now I feel they're trying to steal [-] father's property and money. Customer beware.

😪 I tried cashing 16,000 life insurance from their own jp [-] and I was turned away because they [-] they should have written [-] 4 checks cause [-] limit is only $5000. I took it to [-] bank and now still waiting for [-] to verify [-] check if not verified they [-] return [-] check. [-] bank called them numerous times to verify check on [-] behalf they [-] hanging up [-] phone. [-] Mother passed away and this check was to help us pay bills that we put on hold just for this Check for her Burial services. This bank is a [-]. I was turned away on Thursday on [-] 3rd and to this day Feb 11 no funds made into [-] account from your bank. Now I am going to ask why it's not being deposited into [-] account at Wells Fargo. I [-] FDIC checks into this bank

1 [-]

Great Bank

Always helpful,courteous and professional

2wks ago i made a purchase off [-] card [-] next day [-] card was locked for security reasons, [-] night of 10/27/21 [-] card was fraudulent used 6or 7 transaction why was that not detected now i have to wait for a investigation for [-] own money that I trusted WF to protect. Period i need [-] money.

They Wood [-] Bank make your financial decisions for you invading your personal life to decide for you what you can and can not [-] with your money

Very, very bad. Cashing out and shifting to a 'human' bank. These jerks been watching TV too [-].

All [-] employees at [-] Danville [-] branch is rude and would not answer simple questions. As simple as [-] last name of a teller. [-] bald headed manger is [-] [-]. would not bank at this bank ever!

6

I have been very satisfied with [-] service.
[-] notifications give [-] a sense of security thát was lacking 8n [-] larger [-] banks I have used in [-] past.
[-] tellers and bank personal are friendly and helpful. I have recommended this bank to multiple people and [-] continue to [-] so

not good this is a horrible bank and services are bad too. I have been waiting on [-] debit card to get to [-] place and never received it yet. This is ridiculous they sent out 3 debit cards and still waiting on [-] debit card. I would not recommend this bank to anyone. Im her daughter [-] Future Toscolono. Im not [-] and neither is she. They should always check [-] information before sending anything out to a customer. I [-] never get account with you. [-] mom has had nothing but [-] with this bank and it is bad.1

I request to speak with [-] regional manager of [-] bank. [-] bank manager then calls [-] manager herself and pretends that I am upset because of a check hold? I am not or have never been upset about a check hold which is protocol for most or all banks. I was upset that her language implied that I am a scammer in front of other bankers, I have been dealing with [-] poor moods of her staff, and dealing with [-] obvious gossip of [-] as a [-] banker, and catching at least 2 members going through [-] bank account when they were not servicing [-]!! Seriously unprofessional location and I let them know about it in person. This has been [-] most humiliating experience of [-] life and [-] bank manager is allowed to have her [-] and all of her rude staff

Discrimination and elder abuse towards customers by [-] Sluder

Woodforest Bank

I had [-] account with SunTrust Bank in South [-], VA 32 [-] south f where I live. I closed that accoumt duet 4 fraudulent charges resulting [-] account overdrawn more than $900. I call [-] branch in Farmville being 24 [-] NE and was told any fraudu;ent charge blocks [-] debit card with [-] balance remaining uinchaged. I opened [-] account inside Walmart where I shop on [-] 1, 2020 and am [-] grasteful to [-] [-].

Re experience need to speak with CEO

1

1 [-] I [-] having [-] with [-] account and I have been to [-] bank many times and have spoken to [-] bank manager and they [-] allowing [-] [-] to continue. Purchases are being made with [-] permission and on going overdrafts when I [-]'t even have that for [-] account they fix it then weeks later it happens again after they tell [-] it's been fixed and won't happen again. There needs to be legal [-] against this bank since nothing is being done, because this is [-] credit and [-] name being damaged not this bank. It's a shame you can't have someone help you or take care of there customers like other banks [-].

*

Your online banking website is terrible. I have to constantly call someone and I end up changing [-] password to get [-] website to work with [-] help of a technician!!! I have changed [-] password twice this week. I have asked them to PLEASE CHANGE [-] PASSWORD AREA TO SHOW [-] PASSWORD SO THAT A WRONG PASSWORD [-] NOT BE ACCIDENTLY USED, I HAVE ASKED FOR THIS every time IT HAPPENS AND NOTHING EVER GETS DONE!!!!!!

savings

THIS BRANCH IS CLOSED AND THIS COMPUTER SITE NEEDS TO BE REMOVED

Great service and employees very friendly and helpful.

Absolutely [-] worst service I have ever gotten from any [-] not just from a bank but from any [-] when I complained about [-] service and [-] service like that could cost them customers I was tol they could care less if I left that Woodforest had many satisfied customers

I am a widow who has raised 4 children and woodforest banking has always been there for [-] family . Til I deposited a 40,000.00 check. It had been close to a month and I have been. Trying to have [-] to it today. Still waiting . This has cost [-] service charges I tried to use it again last night and you are adding in [-] struggle. Please give [-] [-] to [-] money .you are just trying to make sevice charges. [-] phone is 309 204 7227. Branch East Peoria Illinios

02/16/2021. I'm very disappointed that [-] bank is closed today with nothing on [-] [-] that says if and when it's going to reopen.make a [-] deposit which I needed to [-]. Calling corporate or anywhere [-] they give no information as to why and when also. This is a little bit irresponsible as [-] as I'm concerned. I like [-] Bank I like [-] people that just [-] Bank but this is not a good way to run [-] bank.all someone had to [-] is explain when they're going to reopen or if they are.

They take 30 days to give you your money when THEY have issues with their atms. :) and wont [-] anything to help except file a dispute�

Always excellent service

Woodforest [-] Bank contributes money to help elect [-] [-] who is making a mockery of our elections, so I would rate Woodforest [-] Bank a [-].

This bank is a [-]!!!! They have had [-] jumping through hoops to find out [-] account has been closed due to fraud. No one contacted [-] to make [-] aware of [-] situation now I'm left with no account and no money. Worst bank ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Had to call [-] cops when on 2 separate occasions [-] tellers refused to give [-] husband our money out [-] bank because I was with him our rent was late as of a few other things [-] teller told [-] I need to give a copy of [-] marriage certificate and when [-] cops were just called recently [-] teller gave our information to [-] department of aging and reported that [-] husband was being taken advantage of and sent [-] police to [-] home to [-] a welfare check because we went to [-] bank to get a cashier's check to deposit $5,000 and get a cashier's check for [-] $5,000 so she sent [-] police here and gave [-] department of aging [-] husband's birthday and name and that is unacceptable you are not able to release that information and you work at a bank [-] done it ain't even fire people for refusing to give [-] people that bank with you your money

I have been with WoodForest [-] Bank for 5 years and a scam went into [-] account and Woodforest [-] Bank would not return [-] money. I called several people in there Customer Service and they would not give [-] to someone in their Corporate Office to clarify this situation. I closed [-] account and I would not advise anyone to use this Bank. We are in Pandemic Times. I was very heartbroken.

I have deposit a check from a very reputable banks. I have called that bank and asked if [-] check had been presented and it has. During [-] covid19 I had to over drawl [-] account hense why I signed up for [-] over draft protection and now I deposit a check into [-] account [-] branch wants to put a 7 day hold on [-] check bc I had [-] account negotiable for 6 days. I took a [-] out to pay [-] rent and [-] payments and now I can’t because [-] branch manger is miserable and all [-] [-] of people that work at [-] branches are not [-] best and they are completely rude. I called [-] customer service and they won’t help [-] one bit because it’s at [-] branch level. I would not recommend this bank to nobody if u over draft ur account for a [-] they [-] charge u $32 and not refund you.

I have deposit a check from a very reputable banks. I have called that bank and asked if [-] check had been presented and it has. During [-] covid19 I had to over drawl [-] account hense why I signed up for [-] over draft protection and now I deposit a check into [-] account [-] branch wants to put a 7 day hold on [-] check bc I had [-] account negotiable for 6 days. I took a [-] out to pay [-] rent and [-] payments and now I can’t because [-] branch manger is miserable and all [-] [-] of people that work at [-] branches are not [-] best and they are completely rude. I called [-] customer service and they won’t help [-] one bit because it’s at [-] branch level. I would not recommend this bank to nobody if u over draft ur account for a [-] they [-] charge u $32 and not refund you.

worst bank ever, [-] to any other bank. invited [-] to deposit 15000.00 in [-] account, never received a [-]. I wrote 1 check, paid it, I now owe them 68. dollars for being late . late because I did not get billed until after [-] late date. this has been going on for approximately 6 months now. I have spent half a day trying to resolve this with no help, and many lies form their rep`s. If you bank @ [-] [-] havasu, find a bank that`s honest

I have always received very friendly service from all personnel at [-] Superior Bank of [-] West.

Damaged [-] mothers ATM card. Tried several times to get it replaced for and all I get is [-] run arounds. [-] mother is bed bound, unable to write, or understand due to two strokes. [-] QUESTION IS IS THIS [-] THEY TREAT [-] ELDERLY AND DISABLE PEOPLE

This Bank is nothing but a SCM..They [-] { [-] E Marling} steal your money and scam [-] [-] out of you on [-] internet..[-] is a POS!!!!!!!!!!

This is [-] most trouble I've ever had with a banking institution. You can not recieve help over a phone, if your card is stolen on a sunday you're pure out of luck as they [-] not have a [-] that answers at that time.

This is [-] most trouble I've ever had with a banking institution. You can not recieve help over a phone, if your card is stolen on a sunday you're pure out of luck as they [-] not have a [-] that answers at that time.

Awesome [-]

On [-] banking

Major rebuttal . I have reopend a dispute TWICE . this [-] stole money off [-] card . I have a case number . WOOD [-] IS NOT GIVING [-] [-] MONEY .

I was very [-] with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. [-] company didn’t send [-] direct deposit through which over drafted [-] account. I checked [-] app as I always [-] and had like 17 overdraft fees and this was not [-] fault. I wasn’t spending frivolously I was praying bills with money I thought was in [-] account. Woodforest refused to help with [-] fees that totaled to 500 Plus dollars. They only took two of [-] 29.00 fees off then I signed up for [-] “take charge program” and sign legal documents. They told [-] as [-] as a direct deposit comes through you are fine. [-] program wasn’t clearly explained because [-] branch manager clearly didn’t know what she was doing. On [-] 29th of [-] 4 days before [-] direct deposit was gonna hit they charged off [-] account and took [-] money. I specifically asked [-] branch manager if I did [-] “take Charge program” would they [-] [-] account [-] and allow [-] to [-] [-] money so I can pay [-] bills? She [-] yes. Now [-] account is closed and I can’t pay [-] rent. I believe she tricked [-] into paying [-] [-] which I was gonna pay anyway just not all at once. I [-]’t make much money to begin with and this is a hard blow. If I had known alll I had to [-] was deposit 15 dollars and [-] account would stay [-] I would have done that and I wouldn’t be getting kicked out of [-] apartment. I want to speak to Corporate

I was very [-] with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. [-] company didn’t send [-] direct deposit through which over drafted [-] account. I checked [-] app as I always [-] and had like 17 overdraft fees and this was not [-] fault. I wasn’t spending frivolously I was praying bills with money I thought was in [-] account. Woodforest refused to help with [-] fees that totaled to 500 Plus dollars. They only took two of [-] 29.00 fees off then I signed up for [-] “take charge program” and sign legal documents. They told [-] as [-] as a direct deposit comes through you are fine. [-] program wasn’t clearly explained because [-] branch manager clearly didn’t know what she was doing. On [-] 29th of [-] 4 days before [-] direct deposit was gonna hit they charged off [-] account and took [-] money. I specifically asked [-] branch manager if I did [-] “take Charge program” would they [-] [-] account [-] and allow [-] to [-] [-] money so I can pay [-] bills? She [-] yes. Now [-] account is closed and I can’t pay [-] rent. I believe she tricked [-] into paying [-] [-] which I was gonna pay anyway just not all at once. I [-]’t make much money to begin with and this is a hard blow. If I had known alll I had to [-] was deposit 15 dollars and [-] account would stay [-] I would have done that and I wouldn’t be getting kicked out of [-] apartment. I want to speak to Corporate

I was very [-] with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. [-] company didn’t send [-] direct deposit through which over drafted [-] account. I checked [-] app as I always [-] and had like 17 overdraft fees and this was not [-] fault. I wasn’t spending frivolously I was praying bills with money I thought was in [-] account. Woodforest refused to help with [-] fees that totaled to 500 Plus dollars. They only took two of [-] 29.00 fees off then I signed up for [-] “take charge program” and sign legal documents. They told [-] as [-] as a direct deposit comes through you are fine. [-] program wasn’t clearly explained because [-] branch manager clearly didn’t know what she was doing. On [-] 29th of [-] 4 days before [-] direct deposit was gonna hit they charged off [-] account and took [-] money. I specifically asked [-] branch manager if I did [-] “take Charge program” would they [-] [-] account [-] and allow [-] to [-] [-] money so I can pay [-] bills? She [-] yes. Now [-] account is closed and I can’t pay [-] rent. I believe she tricked [-] into paying [-] [-] which I was gonna pay anyway just not all at once. I [-]’t make much money to begin with and this is a hard blow. If I had known alll I had to [-] was deposit 15 dollars and [-] account would stay [-] I would have done that and I wouldn’t be getting kicked out of [-] apartment. I want to speak to Corporate

I'm in mexico and have over $35,000 in [-] acct.. I use this acct to pay all [-] bills but I use [-] credit cards for purchases. I went to ATM in mexico and [-] card was declined! I call customer service and spoke with 26954192
[-] or silvery
93941employee #
She was absoluty no help!! She informed [-] [-] card was deactivated in [-] (today is 10/2/2019) and [-] it was [-] fault I should of called to verify [-] card before leaving [-] US!! SO IM STUCK IN MEXICO with no [-] to [-] money!!!! I told her to unsuspend [-] card and she refused!! I asked her where her office was located she told [-] woodlands Texas and I live 5 minutes from there .. I'll be in Monday to close [-] acct I've been with them over 15 years .. [-] absolute worst customer service I've ever experienced

I bank at [-] branch in Norfolk VA.,I have opened [-] account with them three different at [-] same bank status,Also has a direct deposit account,wrote a letter to request a 3,000 dollar [-],they can deduct from [-] account,no response,and now I'm overreacting,it's sad banks [-]'t help there customers

Cannot believe [-] incompetence and lack of accepting responsibility for their mistakes.

I have been with Woodforest for many years. [-] only good thing about this bank is [-] hours that it is [-], and getting your pay check a day earlier. Other than that it is trash!!! high service charges, hidden charges, rigged mobile deposit site. I would not recommend this bank to anyone, not even [-] worst enemy.

Hello,
This is [-] [-] I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and [-] experience was absolutely horrible.
[-] from customer support was suppose to help [-] but she made it very difficult for [-] in fact she could not even explain correctly [-] this merchant had received [-] card info after taking out 600 dollars from [-] account and had [-] audacity
[-] suggest I pay 35 dollars for a life time block from [-] merchant!!! All I wanted was to be credited [-] money back to [-] account because I had not approved of anything and she even [-] it was weird they were charging [-] different amounts!? She didn’t even want to give [-] her last name or [-] correct number for corporate to make a complaint I [-] never bank here again and [-] suggest others not to either.

Hello,
This is [-] [-] I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and [-] experience was absolutely horrible.
[-] from customer support was suppose to help [-] but she made it very difficult for [-] in fact she could not even explain correctly [-] this merchant had received [-] card info after taking out 600 dollars from [-] account and had [-] audacity
[-] suggest I pay 35 dollars for a life time block from [-] merchant!!! All I wanted was to be credited [-] money back to [-] account because I had not approved of anything and she even [-] it was weird they were charging [-] different amounts!? She didn’t even want to give [-] her last name or [-] correct number for corporate to make a complaint I [-] never bank here again and [-] suggest others not to either.

Hello,
This is [-] [-] I have been a costumer at your bank for about a year now. I’ve recently ran into a situation where I had to contact customer support for help and [-] experience was absolutely horrible.
[-] from customer support was suppose to help [-] but she made it very difficult for [-] in fact she could not even explain correctly [-] this merchant had received [-] card info after taking out 600 dollars from [-] account and had [-] audacity
[-] suggest I pay 35 dollars for a life time block from [-] merchant!!! All I wanted was to be credited [-] money back to [-] account because I had not approved of anything and she even [-] it was weird they were charging [-] different amounts!? She didn’t even want to give [-] her last name or [-] correct number for corporate to make a complaint I [-] never bank here again and [-] suggest others not to either.

3....WFB closed [-] account due to inactivity. I changed all [-] direct deposits/payments to a WFB closed account! I beg you send a courtesy letter two weeks before closing [-] account. Let us reply with a yes or no to closing [-] account. Now I have a [-] mess! Thank you.

Wood [-] is a ShiiTT BANK THEY DECLINED [-] REFUND OF MONEY ABCK AFTER [-] CARD HAS BEEN STOLLEN !!!! WHY DONT YAHLL HAVE PIN NUMBERS

I love this bank so much they helped [-] out with every single question that i asked.

Great service

Woodforest has been a nightmare with [-] account!!

I am just getting really frustrated because it [-] be going on 2 weeks and I [-]'t heard [-] updated on anything for [-] case,I turned in so many documents that they needed and I thought that would help [-] best way as possible. I understand it takes time but all I want is a time frame.I am a single parent with a 2 yr old little with cancer and I just hate that every time I call they are rude and say they [-]'t know to anything I asked.I really love banking but I hate that I cant get a time frame on it.I called around other banks and they have time frames for things exactly like this as well.