BBVA USA has banking locations. Their corporate headquarters address is listed as: 15 20th Street S in Birmingham Alabama.
2 out of 5 stars from 17 reviews.
[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
This is a horrible bank,cant get [-] right reps on [-] phone and they are defrauders
I submitted to [-] a [-] account online with with BBVA. I decided to use [-] Bank of [-] account to find [-] $25.00 deposit to complete [-] opening of [-] account. Everything was going well until I received [-] email from BBVA stating that [-] account did not fund. I called BBVA customer service [-] to find out what I can [-] to fix [-] issues. I informed thee rep that I have multiple deposits scheduled to hit [-] account this week, which include [-] [-] and I need to know what I need to [-] next. All was [-] is I was fine and not to worry. There was a language barrier and I am not sure if she understood [-] fully or even if I understood her fully. Nevertheless, I called back with [-] hopes to get someone [-] on [-] [-] that would complete understand [-] issue and Try to fix it ASAP. [-] 2nd rep I spoke to informed [-] that everything was fine again, and I informed her that I [-] make a [-] [-] deposit at [-] bank and [-] direct deposit [-] be hitting [-] bank on [-] first. she [-] i [-] be fine. I spoke to one rep on [-] 07/29 and [-] other 07/30. I informed both of [-] issue and I desperately want to fix before there is a problem with [-] deposits. Now here we are today! 07/31/2019, [-] account is closed, am being called a theft (fraud department) and i have pending deposit to [-] account that is now closed. Had ALL [-] staff been on [-] same sheet of music I would not be filing this complaint and now I am at risk that [-] rent [-] be late, and I [-] accrue late fees. Yes, I entered [-] incorrect account number when opening [-] account, BUT NO one in your [-] gave [-] accurate information so that I could have left [-] [-] and went around [-] corner to deposit $25.00 I have [-] [-] #85087728.. I need a call from someone who can make a difference.. I need this account [-] or i need to [-] a [-] one with [-] direct deposit not being affected
BBVA Compass Bank is [-] most unprofessional, incompetent bank I have EVER dealt with in [-] entire life! I have been calling this company for practically a year to correct [-] issue with [-] credit card. They have been unable to locate a $200.00 payment if sent [-] 25, 2018 !!!!!!!!!!
I have had absolutely NO HELP. I've been misinformed many times:
1. Wrong mailing address
2. email proof of payment to us; called to follow up and was told they [-] not accept emails
3, fax us [-] proof of payment with letter; went to Office [-] and paid to fax it, called to follow up a week later and was told i had used [-] wrong fax #
4. received a call back from agent saying [-] has found [-] $200 and it [-] be applied to acct; followed up a week later and was told that someone must have thought amount had already been applied and now [-] can't find it.
5. Went to Compass Branch to ask for help, faxed paperwork AGAIN to Compass via banker and was told someone would call [-] back; did not happen.
I have recordings of most of [-] attempts of rectifying this quagmire. This has caused a considerable amount of stress and time.
Great bank ,good service.
I am your on [-] customer, entrusted BB Compass bank all [-] retirement money, and you defrauded [-]. Your customers service is nil and fake, Due to imminent danger to [-] asset, I am now filing complaint with Federal Reserve and beyond. Let Public beware!
[-] alert came through [-] phone of [-] unauthorized transaction, I called and notified [-] bank. They resolved nothing, they lied and [-] a dispute would be opened ASAP. When I called back nothing was being done. BBVA are liars and I [-] be closing [-] accounts. I am so disappointed in this banks for [-] lack of promptness and customer service
[-] alert came through [-] phone of [-] unauthorized transaction, I called and notified [-] bank. They resolved nothing, they lied and [-] a dispute would be opened ASAP. When I called back nothing was being done. BBVA are liars and I [-] be closing [-] accounts. I am so disappointed in this banks for [-] lack of promptness and customer service
This bank LIES. THEY HAVE LIED TO [-] FOR MONTHS
[-] bank is bad for [-]
[-]’t never deposit any money into a account with them u won’t reciev it they give u [-] run around just for your money
[-] debit card was stolen took 5 hours to talk to a person, finally got one on [-] phone, got [-] [-] card 4 days later, went to activate it guess what [-] account is negative $1472, and pending [-] full amount of [-] refund is also pending a negative balance!!! I [-] close [-] account, I [-] eat [-] 60 that [-] thief stole from [-] account, this is not what you [-] to a customer for 5 years of loyalty!!!!!
[-] debit card was stolen took 5 hours to talk to a person, finally got one on [-] phone, got [-] [-] card 4 days later, went to activate it guess what [-] account is negative $1472, and pending [-] full amount of [-] refund is also pending a negative balance!!! I [-] close [-] account, I [-] eat [-] 60 that [-] thief stole from [-] account, this is not what you [-] to a customer for 5 years of loyalty!!!!!
If you [-]'t mind loosing money and having problem after problem. It's a horrible bank!
[-] not Take any loans out with this Company. Their Customer Service is [-] most confruntational experiences you [-] ever have. Call after Call. More arguing. And forget about paying off early. Good Luck
Unconscionable Behavior
Has [-] issue with [-] checking acct. which was [-] result of [-] apparent effort by someone to hack into [-] mobile app. [-] [-], a Branch Manager, resolved [-] issues. She was great. You need to know that. [-] wife and I have been Compass clients for 20 years. [-] secured Compass another 20 years.
Over [-] last couple 3 years Your bank has failed [-] on more than one occasion. I would like to talk to somebody from customer service that is located in [-] United States and is attached to your corporate office I've started [-] process of leaving compass bank but you need you know why as I [-] be putting this on Yelp or whatever other forms of local media that I can to lodge [-] complaint against your bank's Practice's. You can reach [-] at 2096423961I bank at your Lodi branch on kettleman [-] in Lodi California