BayBank Harvard Trust Company Corporate

10

Charter bank is [-] most racial bank I have ever banked at, and [-] reps are so prejudice as soon as they see a person of color walk in attitudes change and a lot of eye cornering , and then [-] (what )attitude with [-] stink face , I'll never use charter or citizen bank again because it has ties to charter bank and I'll gladly pass on [-] experience to [-] next consumer who [-].

projects and investments

Havertown branch has one miserable person she done talking and dismisses you like trash I have never had a problem getting g information from [-] own acct in writing it a legal problem has to be approve I not asking for anyone [-] acct but [-] own [-] [-] is [-] worst she has to be removed or I leave [-] bank this is [-] third run in and today it's [-] I never meat you before she delt with [-] many time
I going under cancer treatment and she [-] worst

[-] teller that assisted [-] was extremely professional and very informed. She knew all [-] answers to [-] questions I asked. Look forward to doing more [-] here.

They have [-] upmost respect and actually care about [-] people. Five [-] hands down

Attempted to attend this bank for [-] needs. This is [-] office [-], not a bank. No [-] bank here, [-]’t waste your time as I did. No phone number listed online. Called [-] 800 number and I was told they [-] not have any German branch at all.

Ever since [-] initial date, [-] staff has gone [-] extra mile to find answers and programs to satisfy [-] banking needs. 4.8

Does not [-] advertised mailing to be rewarded for opening [-] account at their bank with direct deposits (not Honorable bank)

I drove all [-] way to Town Hill today 7/12/22 and arrived at [-] drive in window at 3:30 pm. I sat there for 5 minutes waiting for a teller to come to [-] window and take [-] deposit. When nobody arrived at [-] window I pulled around to [-] front parking lot and attempted to enter [-] lobby. [-] [-] was locked and there were no lights inside! Bank hours were posted on [-] window and [-] [-] office was [-] until 4:00 pm. Yet it was only 3:38 pm and [-] office was closed. No sign on [-] window, no explaination whatever! Not [-] idea of [-] way to run a [-], certainly not [-] way I run mine.

HORRIBLE BANK

This bank never answers their and they’d rTher chit chat with customers than [-] [-] [-] moving

Insured that you cannot get someone on [-] phone without waiting 50 [-] .For those of us elders who are not computer informed it’s a shame.

good site

good site

Why no Tokyo phone number?

Why no Tokyo phone number?

Why no Tokyo phone number?

Trust

I think this should read “Only Branch “ (Dickerson Blvd.), and [-] worst banking experience you can have. Extremely [-] waits, then nothing but apologies from inattentive tellers (never more than 2 working both counter [-] drive through) who act as though your [-] inconvenience to them. Been with them since their acquisition from Wachovia. We’re done. [-] wife and I are taking are money where we [-] be treated as we should.

[-] employees at this branch [-] above and beyond to help [-] and all customers!

Always friendly, small town service. Can't say enough [-] girls are always great.They answer all your questions promptly, in person or by phone. When they were bought out they kept all [-] local employees so I had a familiar face that I could trust.

Friendly, courteous and helpful people work here.

Difficult to get answers from, numerous mistakes made on [-] account at various times over [-] years, major breach in their "fraud protection" that cost [-] thousands. They [-] not admit to their mistakes or shortcomings.

Awful customer experience make changes and [-] not notify [-] customer, when you call you are referred to a website you cannot [-] due to [-] changes not good.

They are horrible

Perfect

Bank phone number is for employees and not customers.

Friendly staff and great services !!!

[-]’t been to a bank in three years. Went today for Christmas gift [-]. They were Closed for lunch!

Allows fraud

7

Hate that [-] branch office was closed. Going downtown is a hassle. I [-]'t feel [-] personal touch through [-] drive thru.

Great local bank and awesome customer service!

5 [-]

Always pleasant and friendly when you walk through [-] [-]

[-] [-] wait to ask a simple question: Is [-] [-] in today?

Poor customer service. They [-] not EVER answer their phone. Maybe you'll get voicemail, probably not even that. I called them for [-] hour straight from several different numbers just to see if it was a fluke. Not ONCE was [-] call answered by a human when pressing 3 to "speak to a representative". Just extremely poor. Best to avoid them and find a bank that slightly gives a ****.

5

I have been very [-] with [-] service I received at this Comerica location. Needed help recently

I was assaulted by a [-] sitting on [-] ground at [-] bottom of [-] handicap ramp. [-] got up and shoved his dirty tissue into [-] bag.

[-] receptionist at this place is unbelievably unhelpful and [-] not put you through to anyone in authority.

we came to branch on saturday to recieve beneficiary funds.., bank manager not available..client service associate [-] Celestino proffesionaly and curtiously handled [-] task and we love her...She is a wonderful representative for your bank...Please thank her and let her know we appreciate all she did for us.[-] Castaldini family , relatives of [-] [-]

5

[-] 24/[-] branch is conveniently located with easy [-] and plenty of parking. [-] staff and management are always quick to serve you. [-] Branch Manager [-] is [-] best and goes [-] extra mile to service all customers.

I have been banking at this branch for 20 years and it used to be good now its terrible, they cant hire enough people to [-] [-] inside [-] only [-] drive thru and that takes to [-] to many cars. [-] people are unknowable and unresponsive. I [-] soo be changing banks .

Horrible experiences in spite of !50k deposits

Not [-] with your service or [-] way you charge and take money from senior citizens

better than excellent personal banking experience.they take care of their customers

This branch has been closed for over a year. [-] come it's still listed as [-] existing branch?

Went to 14098 Northwest Fwy Houston, Tx location at 2:10 pm 7/21/21 to [-] a savings account. A woman of color in [-] lobby told [-] she did not have time to [-] account before her 2:45 pm appointment with a [-] owner. I am a [-] owner in Houston, she never asked. SO I [-] TAKE BY $ 25,000 SOME WHERE [-]. BAD SERVICE AND BAD ATTITUDE. SHE COMPLAINED THAT SHE HAD TO BE MANAGER, ACCOUNT MANAGER WITH NO HELP? NOT [-] TYPE OF BANK WE FEEL WOULD SERVE OUR COMPANY AND PERSONAL FINANCIAL NEEDS. SHE SHOULD BE LET [-] FROM THIS POSITION IF BANK OF TEXAS WANTS TO CONTINUE DOING [-] IN TEXAS!

Had low credit score arvest was [-] only bank that would help [-] now I've got a better credit score I'll be using arvest bank for now on thanks arvest bank

I was on [-] phone for over 30 minutes to try and talk to a teller. Hte phone number on [-] tellers card was to their voice [-] system for [-] staff. I had a few questions for [-] account we set up for a [-] reunion and after this experience, I [-] never [-] personal banking with 5/3rd!

This branch closed MANY years ago. [-] was full of mold.

Ok

Permanently closed. No ATM

Most INCONVENIENT bank [-] branch doesn’t answer [-] phone. We went down in person and there is a sign on [-] [-] that you cannot enter. [-] excuse I got earlier in [-] week was that [-] Hartford branch closed and Wethersfield had to absorb those customers. Why wasn’t [-] employees transferred to help out in Wethersfield?

[-] wife and I have been using this branch office for over 25 years. We have always been treated like family. Never anything but smiles and a friendly welcome every time.
If you are going anywhere [-], you are missing out.

5

Update your website. [-] PNC banks were closed in Talbot county with no notice.

55

Excellent

Horrible experience with this bank! Everyone I would speak to, gives you [-] runaround and are not transparent with [-] clients.

Everyone is very friendly and helpful. Couldn't ask for a better place to [-] [-].

[-] has completely locked us out of our safe deposit box with no explanation! We are being held hostage!

Claim account

Nice experience

I am disgusted with [-] way I am being treated with [-] [-] bank(Pataskala) closing. I am in desperate need to get into [-] safety deposit box but, in contacting every level of this ridiculous bank, no one can help [-]. Worse yet, no one can tell us why [-] bank is closed. I am leaving as soon as it opens and I can retrieve [-] belongings. What a disgraceful way to treat your loyal patrons.

This is [-] favorite branch. Everyone that works here is so very nice.

Has has been closed now making it difficult if you [-] banking there

Worst Customer service and TD policies

Avoid

Nice Bank

[-] most elusive bank I've ever dealt with. There is no accountability or customer service! I'm in [-] process of closing out [-] 7 personal and [-] accounts and moving them to another bank!

I love this bank. This is [-] idea of [-] perfect banking system. Extremely helpful and so polite. Very [-] with [-] experience. Thank you.

Worst BOH Customer Call Center

THIS BRANCH IS CLOSED. NO SIGNS, NO FIXTURES, NO ATM, NO TELEBANK, NO EMPLOYEES!

Stranded in [-] your customer service phones [-]’t answer for hours turn [-] card on and off daily only let [-] [-] a couple odd online transactions [-] month did not properly change address from Wyoming I sent two letters to update info before receiving [-] [-] card to salt [-] [-] updated address contactless card still mailed to Wyoming [-] Correa bank manager Honolulu never return calls gave official bank statements gets [-] stranded at restaurants when I need to be served takes three hours to get through sometimes says invalid card

I was insulted and humiliated at your north lakeland branch by [-] Paulson. I have severe breathing [-] and also have a note from [-] Dr that I should not wear a mask. It could really [-] damage to [-] lungs. I needed to speak with someone about [-] account but instead I was told to get out of [-] bank. His exact words were " there's [-] [-] " very rude to [-] and [-] wife. So I [-] be pulling [-] money out of your bank and [-] give [-] [-] to someone that appreciates it. Thank you for your time

close [-] account out due to fraudlent account [-] need better background checks

699

5 [-]. Great service. Great [-] officers

Great bank

Sloppily run , [-] is very old,atms break down,they lose internet and atms break down too much, kept same employees from previous two banks that were at this location, cannot be trusted .

Worst bank ever not convenient at all

Send [-] now

TD Bank is a disaster!!!!!!

I've used this bank since [-] 1980's. It's easy [-], inside (before Covid)

[-] service in this bank always excellent, wonderful [-] , I went there to take care of small issue , I met a service representative and a manager ,they resolve [-] issue ,they are very nice, knowledgeable ,I am very [-] and forever a customer , [-] advice to everyone [-] your banking there .
[-]

Corrupt, Unfriendly, Unprofessional not acting to protect your money and your time.

Corrupt, Unfriendly, Unprofessional not acting to protect your money and your time.

beyond frustrating. I can never get a live body to speak with. trying to [-] [-] account using [-] mobile app is a [-] because without a zip [-] to locate a Wells office in [-] Caymans is impossible. trying to use [-] customer service number here in [-] states is like spitting in [-] [-] and waiting for [-] water to raise. [-] customer service people absolutely have no training or skill to help with connecting with [-] Georgetown Cayman branch on Main Street and they [-]'t even have [-] to [-] address. very frustrating and a lot of wasted time trying to solve this problem

No location exist here

TERRIBLE..........CAN'T FIND [-] EMAIL ADDRESS TO WRITE TO SO I CAN [-] [-] ACCOUNT.

Horrendous experience, incompetent women, illicit racial profiling, unprofessional and negative relationships with clients.

TD has become [-]'s most inconvenient bank. No lobby hours, poor staffing, outrageous drive through lines, their PC [-] for service is a [-], I have used that and been told for HOURS that there is one person ahead of [-].

Retail Card Service has NO one answering [-] phone and then hang up on you in [-] middle of [-] call.........

If you need a home [-] avoid this Bank for help ....applied for a home [-] that should have taken 15 minutes for approval has taken 4 months now !!!! [-] home went up 26,000$ in this time!!! Now have to try for single wide home ...and still jacking around with [-] (who wont call ya back or let you know squat .Im so upset disapointed and told [-] [-] to dropp this sucker .but here we are

It is highly impersonal since you removed [-] drive through and removed [-] tellers...Now I have to travel over 5 [-] to [-] [-] banking. I [-] be closing [-] [-] account soon and it is sad since I have been a [-] customer for 25 years. Some automation is fine, but when you remove all tellers and make it a [-] bank with no customer service it is a big ATM and not a bank anymore.

Dirksen parkway [-] Bank in Springfield il was closed today. Unsure what's going on

I love this program, so [-] no [-].

Ive been nothing but pleased with [-] girls at this branch they are professional and courteous.it doesnt hurt that they are goodlooking women its a plus for [-].[-] one thing i had a problem with was [-] 250 dollar sign on bonus i got screwed out of it .to get it u [-] [-] account w direct deposit which i did .i did everything asked of [-] thry [-] there was some kind of mistake im not buying it i was 100% if a mistake was made they made it i would like [-] 250 bonus .

Testing waters and looking for a [-] ..?

After several attempts to solve [-] online banking problem, I visited [-] Staples Mill branch on Dec. 30. [-] assoc. was very helpful and spent more than [-] usual time trying to get [-] back online. She spoke to several others by phone, and it appears Suntrust does not recognize [-] or [-] account after banking there over 30 years, [-] assoc. did everything she could to help get into [-] online account, and after all [-] persons she spoke to, [-] account remains unavailable. [-] thanks to [-] [-] who went above and beyond to assist [-]. No thanks to Suntrust Bank for all [-] stress this has caused. [-] Belfield

[-] Bank of Tescott, santa fe branch in [-], has [-] excellent staff. They are friendly and efficient. I have had [-] issues with [-] account. In fact, when [-] activity and usage on [-] debit card had changed they called [-] to make sure that it was legitimate activity. I cannot tell you [-] much I appreciate that. I highly recommend banking here!

[-] friendliest and most helpful staff that I've ever encountered in any bank...

Scammed [-]

Wonderful bank; great service, and friendly people.

Top notch bank!!! Everyone is always friendly and helpful! I wish they had branches in [-]!

Awesome CS. Employees are always friendly. [-] is spectacular!

Regional Missouri Bank in Mobey [-] is [-] WORST bank ever. [-] branch manager is a HORRIBLE person to work with if you have a problem. She tells you they [-] research your problem but they [-]'t [-] very good research. They just want you and your problem to [-] away. [-] attitudes of [-] people STINK. They act like its a pain to help you. [-] NOT bank there and save your self alot of headaches. It was a whole lot better bank when it was Bank of Cario and Moberly.

Been customer 20 years. [-]'t know what you did with online [-] paying. It is slower than using US [-]. Fix it.

Bank staff is very helpful and polite.

Bank does not PROTECT its Customers
I have been a member of this bank for [-] years. Until today I have had no issues with [-] bank. But three months ago I had a dispute with a retailer regarding [-] services that were being provided. I had [-] debit card set up to pay them every month. When I had a dispute with [-] retailer and sent [-] email and chat [-] showing Southside Bank that I was no longer authorizing this retailer to debit [-] account. SouthSide bank gave [-] a provisional credit and [-] that after their investigation they would let [-] know what [-] out come would be. [-] only letter that I received from SouthSide bank [-] that it would take up to 10 days to get a decision. Three months later SouthSide Bank Reversed [-] provisional credit based on false information from [-] retailer. I am still in dispute with this retailer over [-] false information that was given to [-] before I agreed to [-] service.
SouthSide bank took [-] word of [-] retailer over [-] word of a customer who has never had issues with [-] Bank before. I was never notified of [-] Decision that SouthSide made, and only knew what happened when I checked [-] account to make sure all [-] bills were settled. If I would have not checked I would have had overdraft fees due to SouthSIde taking [-] MONEY AWAY FROM [-]. That is [-] money and if I decide not to pay a company due to them not fullfilling [-] agreement then SOUTHSIDE Bank should [-] that. They are not our any money and they should not take [-] side of a RETAILER over [-] SIDE OF THEIR CUSTOMER.

I [-] NOT RECOMMEND THIS BANK IF YOU WANT A BANK TO PROTECT YOUR INTEREST AND YOUR MONEY YOU NEED TO LOOK [-] WHERE AS IT IS CLEAR THEY [-] NOT CARE ABOUT THEIR CUSTOMERS.

this bank is a [-] they locked [-] out of [-] account for 2 months then sent [-] a letter saying that [-] account was in [-] negative it became in [-] negative because of their fees I transferred [-] money from another bank to this account only to learn that they had closed it [-] day before and charged it off! What type of banking is this?

They are quick, accurate, and friendly.

Horrible service. I’ve waited two hours for someone to speak with about [-] account. I am removing [-] account with TD Bank and [-] advise all [-] friends and relatives todo [-] same,

This bank [-], not [-] branch [-] whole bank. They wouldn't let [-] Zelle pymt [-] thru to [-] other account because they thought it was fraudulent. They claimed I answered personal questions about myself wrong. Well I think I know [-] and [-] father's middle name. Now I deposited a 5600.00 check last [-] and they wont release [-] funds because they once again think it is fraudulent. Dont use them! I am without food and [-] medication and they dont care. I have waited patiently for 5 days.

I am livid that [-] Bank of [-] Poulsbo, WA, branch was closed today. I even took [-] time to look up [-] bank's hours of operation before I drove there, and [-] bank SHOULD have been [-]. It wasn't. This isn't [-] first time I've had [-] there.

0 cheats disabled customers. No empathy no compassion

5

Excellent bank; I have been with them 26 years

Personal Banker [-] mocks old people, church people, missionaries, Republicans, Confederates, our president, with heavy profanity

West Peabody Branch [-]

Worst mortgage experience in [-] life. [-] not use Bank of Hawaii. [-] only time you get corporate’s attention is when they’re facing a possible lawsuit. [-]’t get [-] wrong, there are some amazing people who work there but unfortunately they’re not on [-] top.

Excellent service and care

I avoid this branch at much as possible even though is [-] closest to [-]. From unprofessional cashiers to [-] environment that screams we are going out of [-], this has not been a pleasant experience. This is [-] Walmart of banking institutions. Anyway I went to [-] S Airport branch to report [-] authorized transaction and after 30minutes working with a staff member I left thinking everything had been taken care of, but alas a month later I still didn't have [-] [-] debit card and I found out [-] claim report was never made. I found this out after calling customer service.
Imean that was [-] reason I went into [-] branch to start with....there is only one word: ineptitude!!!!
Finally talking [-] husband into changing banks!

Very disappointed in your bank. Other banks are [-]. Your drive up is always crowded. I would like to see you guys [-] [-] lobby . Have so many people allowed in: Connecticut is in [-] forefront of this pandemic. I’m ready to bail on you guys

always friendly, good service

In these very trying times I received extraordinary service today from [-] Persaud, a personal banker at [-] [-] Rockaway Tpke Branch. This branch is very busy at present, because a number of [-] branches in [-] area have been closed temporarily. Therefore, generally appointments with Personal Bankers are by [-] scheduled appointment only. Nevertheless, [-] saw [-] waiting for assistance with [-] unexpected banking issue that arose early this afternoon and cut her lunch break short in order to assist [-] before her next scheduled customer. And, [-] provided [-] with assistance in a friendly and thorough manner. In fact , [-] wrote down [-] mobile number so that she could follow up to make sure that [-] issues were completely resolved. Thank you [-] for a [-] well done and for going above and beyond [-] call of duty!

Was a great bank with super management people to handle [-] few needs back in [-] 1980s. This has deteriorated over [-] years and if I could give them a "[-] [-] rating" I would. All I can say is look elsewhere. This branch does not "raise [-] expectations" (their tag [-]).

Be please be aware that customer call center reps are asking for information to run your credit to verify you. [-] give information to them.

[-] of a bank that doesn’t explain all of [-] accounts when opening then charges you when you expect [-] account to cover your other account.

I deposited 8,000 plus days ago and was told 8 days before [-] money clears. Why! I would like to reach a corporate officer to explain this terrible situation to [-].

I deposited 8,000 plus days ago and was told 8 days before [-] money clears. Why! I would like to reach a corporate officer to explain this terrible situation to [-].

[-].

Please forward to [-] and her supervisor.

Your interpretation of [-] [-] requirements is stupid. [-] PPP [-] was presented to help small [-]. There is no [-] at [-] particular office. But as noted in [-] [-] there is rent and utilities which this [-] was to be used for to [-] [-] [-] [-]. Dealing with TD bank has been nothing but a clusterf___k of stupid interpretations.

[-] [-] application was to be for $1500 a month for 3 months. $4500 to [-] [-] doors [-] since [-] Estate offices are not making any money right now and need help.
There is no [-] everyone is 1099. [-] office is a LLC with partner distributions at year end.

Your brainless interpretations of [-] SBA rules is just plain stupid. [-] [-] SBA, loans are for [-], Mortgage interest, Rent and Utilities.
As I have become accustomed to TD Bank [-] and is operated by mindless [-].

As soon as I can, I [-] be removing all [-] from TD Bank and inform as many people as I can to [-] [-] same.


TD Bank [-].

100% people so friendly and helpful

very strange and am having some serious recurring [-] with one of your bank managers

*****

I am sorry, but this bank seems to only care about themselves, not us [-] customer. � Dont get sucked into this banks marketing.

Everyone I have dealt with at [-] Stigler Branch has been very nice, helpful, and professional. I have had no [-] at this Branch. I give them 5 [-].

BofA Sanford branch closed Oct 29, 2019

Ive been on hold for 1.5 hours trying to get a debit card. Horrible. After mine expired in.Sept. they claim they kerp sending card which i.never receive. Went to.branch asked fir it tonbe FedEx'd 2x. Still no catd since [-]. Im going to corporate office and makingg a scene. Ive had it with [-] neptitude.

Another very poor example of good customer service at a TD Store . Unfortunately this time it was [-] own neighborhood TD.

At about 2:25 on 12/1/19, [-] elderly mother and I walked into [-] South [-] TD branch located at [-] corner of D st and W. Broadway to have documents notarized. On [-] way to see [-] person in [-] office with [-] walls we were stopped in our tracks by a girl at [-] teller counter who insisted we "must stop at her counter location before speaking to [-] girl in [-] [-] office", [Assistant Manager [-] Y. Zhang]

In [-] attempt to [-] this post short, I was extremely annoyed by [-] comet, it was abrupt and very disturbing. I have been banking at this branch for a number of years without having to deal with aggressive and unprofessional TD staff.

Note: [-] experience at this store has always been exceptional until this day.

[-] distinct difference that I noticed on this day was TD upper management relocated [-] highly respectable and highly qualified [-] Rogers Assistant Vice President, and Store Manager who they replaced with a no good, unprofessional Assistant Manager, prompting this unpleasant and unfortunate review.

If customer service is a concern to [-] TD BOARD OF DIRECTORS then please note, both Assistant Manager [-] Y. Zhang and [-] individual behind [-] counter failed to [-] their [-] and deserve to be demoted or transferred out to another store. I [-] be closing [-] accounts and bring [-] [-] elsewhere.

Customers expect and deserve a high degree of professionalism and courteous service every time they step into a TD store, which I did not receive on this day.

"[-] Bank Where People Make [-] Difference." I welcome a response from TD MANAGEMENT.

Another very poor example of good customer service at a TD Store . Unfortunately this time it was [-] own neighborhood TD.

At about 2:25 on 12/1/19, [-] elderly mother and I walked into [-] South [-] TD branch located at [-] corner of D st and W. Broadway to have documents notarized. On [-] way to see [-] person in [-] office with [-] walls we were stopped in our tracks by a girl at [-] teller counter who insisted we "must stop at her counter location before speaking to [-] girl in [-] [-] office", [Assistant Manager [-] Y. Zhang]

In [-] attempt to [-] this post short, I was extremely annoyed by [-] comet, it was abrupt and very disturbing. I have been banking at this branch for a number of years without having to deal with aggressive and unprofessional TD staff.

Note: [-] experience at this store has always been exceptional until this day.

[-] distinct difference that I noticed on this day was TD upper management relocated [-] highly respectable and highly qualified [-] Rogers Assistant Vice President, and Store Manager who they replaced with a no good, unprofessional Assistant Manager, prompting this unpleasant and unfortunate review.

If customer service is a concern to [-] TD BOARD OF DIRECTORS then please note, both Assistant Manager [-] Y. Zhang and [-] individual behind [-] counter failed to [-] their [-] and deserve to be demoted or transferred out to another store. I [-] be closing [-] accounts and bring [-] [-] elsewhere.

Customers expect and deserve a high degree of professionalism and courteous service every time they step into a TD store, which I did not receive on this day.

"[-] Bank Where People Make [-] Difference." I welcome a response from TD MANAGEMENT.

Another very poor example of good customer service at a TD Store . Unfortunately this time it was [-] own neighborhood TD.

At about 2:25 on 12/1/19, [-] elderly mother and I walked into [-] South [-] TD branch located at [-] corner of D st and W. Broadway to have documents notarized. On [-] way to see [-] person in [-] office with [-] walls we were stopped in our tracks by a girl at [-] teller counter who insisted we "must stop at her counter location before speaking to [-] girl in [-] [-] office", [Assistant Manager [-] Y. Zhang]

In [-] attempt to [-] this post short, I was extremely annoyed by [-] comet, it was abrupt and very disturbing. I have been banking at this branch for a number of years without having to deal with aggressive and unprofessional TD staff.

Note: [-] experience at this store has always been exceptional until this day.

[-] distinct difference that I noticed on this day was TD upper management relocated [-] highly respectable and highly qualified [-] Rogers Assistant Vice President, and Store Manager who they replaced with a no good, unprofessional Assistant Manager, prompting this unpleasant and unfortunate review.

If customer service is a concern to [-] TD BOARD OF DIRECTORS then please note, both Assistant Manager [-] Y. Zhang and [-] individual behind [-] counter failed to [-] their [-] and deserve to be demoted or transferred out to another store. I [-] be closing [-] accounts and bring [-] [-] elsewhere.

Customers expect and deserve a high degree of professionalism and courteous service every time they step into a TD store, which I did not receive on this day.

"[-] Bank Where People Make [-] Difference." I welcome a response from TD MANAGEMENT.

Customer service there [-] always along [-]

First off, I’m not one to write a review. As a matter of fact, this is [-] first and I’m 65 years old but I felt this review needed to be heard and personally, I needed to vent!
Both [-] parents passed in 2017 at two months apart. As Trustee, I had some [-] documents from [-] attorney regarding a release to [-] parents [-] and CD accounts. I went to [-] local [-] Bank in Hanford, California. ([-]) was [-] banker that “helped” [-]. [-] seemed irritated and acted as though I was a bother once hearing [-] requests. I felt very rushed as [-] quickly asked [-] for [-] contact info and told [-] [-] would call [-] in a few days. After approximately two weeks of no response, I called [-] bank but only to get [-] run around. Finally I went to [-] bank in person to speak with [-] but [-] stated [-] was too busy and would call [-] but again [-] failed to notify [-]. I called several times within a few days trying to find out [-] progress of [-] case, with no avail. Once again I went down to [-] bank and shockingly I finally got to speak to [-]. I actually had to refresh his memory of who I was and also had to explain [-] case in detail...again! Sarcastically, and unprofessionally [-] stated there was nothing [-] could [-]. I was extremely frustrated at this point with not only [-] but with this particular Branch in Hanford but [-] Bank altogether! But I also knew I had no choice and had to get this taken care of ASAP!
I ended up going to another branch, Visalia. [-] banker that helped [-] immediately and effectively was ([-] Saephanh). What a relief I felt finally having such a professional, caring, genuine and overall helpful banker like [-]! [-] took time to [-] over all [-] paperwork I submitted, patiently spending over [-] hour working with [-]. [-] truly went above and beyond for [-] and [-] negative thoughts with [-] were immediately erased. However; I am shocked with disbelief that [-] would hire and [-] someone like [-] who was that inconsiderate but its a good thing you redeemed yourselves and you should feel privileged for having such [-] outstanding and amazing banker such as [-]!

First off, I’m not one to write a review. As a matter of fact, this is [-] first and I’m 65 years old but I felt this review needed to be heard and personally, I needed to vent!
Both [-] parents passed in 2017 at two months apart. As Trustee, I had some [-] documents from [-] attorney regarding a release to [-] parents [-] and CD accounts. I went to [-] local [-] Bank in Hanford, California. ([-]) was [-] banker that “helped” [-]. [-] seemed irritated and acted as though I was a bother once hearing [-] requests. I felt very rushed as [-] quickly asked [-] for [-] contact info and told [-] [-] would call [-] in a few days. After approximately two weeks of no response, I called [-] bank but only to get [-] run around. Finally I went to [-] bank in person to speak with [-] but [-] stated [-] was too busy and would call [-] but again [-] failed to notify [-]. I called several times within a few days trying to find out [-] progress of [-] case, with no avail. Once again I went down to [-] bank and shockingly I finally got to speak to [-]. I actually had to refresh his memory of who I was and also had to explain [-] case in detail...again! Sarcastically, and unprofessionally [-] stated there was nothing [-] could [-]. I was extremely frustrated at this point with not only [-] but with this particular Branch in Hanford but [-] Bank altogether! But I also knew I had no choice and had to get this taken care of ASAP!
I ended up going to another branch, Visalia. [-] banker that helped [-] immediately and effectively was ([-] Saephanh). What a relief I felt finally having such a professional, caring, genuine and overall helpful banker like [-]! [-] took time to [-] over all [-] paperwork I submitted, patiently spending over [-] hour working with [-]. [-] truly went above and beyond for [-] and [-] negative thoughts with [-] were immediately erased. However; I am shocked with disbelief that [-] would hire and [-] someone like [-] who was that inconsiderate but its a good thing you redeemed yourselves and you should feel privileged for having such [-] outstanding and amazing banker such as [-]!

Your website is wrong. You are [-] on Saturday from 9:00AM to 1:00PM. I just drove down from Semiahmoo to find you closed. Sloppy administration!

This is [-] worst banking experience I have ever had which is exactly why [-] and [-] Wife [-] no longer [-] [-] here!

Please explain [-] two pictured ID's (Drivers License and Gun [-] Permit) is not sufficient enough to [-] a personal check $ 35.00 from your bank.

Please explain to [-] why you would not [-] a personal check written to [-], from [-] mother in law. I had two picture ID's, ( [-] drivers license and [-] gun [-] permit. Both of them have [-] picture on them. Please explain why that was not enough proof that I am who I say I am. [-] check was for 35 dollars, not a large amount , by any means.

I went to [-] bank this morning [-] 13, 2019, at about 10:15 AM [-] [-] was [-] but there was nobody there.

5 [-].

Grate staff always helpful and smiling

Grate service

Very nice people [-] and friendly.

Very nice people [-] and friendly.

3

3

After being a TD customer for almost 20 years and having multiple accounts with them, I am very upset with [-] most recent experience. I received a check that was questionable from a person. I deposited with TD bank and then called twice to see if [-] check was cleared and legitimate. I was assured both times by a TD representative that [-] chack cleared and was legitimate. They [-] that [-] check wouldn't have cleared if it was fake. Going by that information, I wrote two checks for $1,000 each. I received a letter in [-] [-] at [-] end of [-] week that [-] check was fake, meanwhile, [-] checks were sent. This resulted in being scammed out of $2,000. When I called TD bank for [-] explanation, [-] told [-] that because I was in good standing and for so [-], that they assumed I would never accept a bad check and just ok'd [-] transaction. I am appalled that a loyal and responsible customer of TD Bank has LESS security than a [-] customer or who has a bad banking history. This answer is unacceptable and if I [-]'t get this resolved, I [-] be taking all of [-] accounts and money to another bank. This is NOT customer service. I have stayed with TD for their safety and customer service. This is appalling and I [-] take this to [-] news if I have to.

It is a friendly bank.

It is a friendly bank.

excellebnt custmer servcer very nice people

excellebnt custmer servcer very nice people

Terrible customer service. What happened to you? Have been customer for over 25 years and its time to leave. After 3 calls and sn hour snd s half trying to get through by phone to request travel notice, no help! one person (female) finally answered snd when I asked why [-] [-] wait she [-] up!!!!! Taking [-] banking elsewhere.

Or tyqnna Desanto I think someone has been depositing [-] deceased husband va insurance or back tax or even [-] own winnings Facebook money thre this bank account is d [-]

Or tyqnna Desanto I think someone has been depositing [-] deceased husband va insurance or back tax or even [-] own winnings Facebook money thre this bank account is d [-]

I really like traders and farmers bank. They are a people’s bank.

I really like traders and farmers bank. They are a people’s bank.

I really like traders and farmers bank. They are a people’s bank.

I really like traders and farmers bank. They are a people’s bank.

I really like traders and farmers bank. They are a people’s bank.

I really like traders and farmers bank. They are a people’s bank.

Debaetsalgieri

Good if I can get [-] account number today

CBT Tulane Branch 5 [-] out of 5 [-], these people have helped [-] get on in life, courteous, [-] no delay, these are [-] best banking people I've known to [-] loans and paperwork and get [-] what I need, I recommend them to anyone, they went out of their way for [-].

excellent

excellent

excellent

excellent

WORST CUSTOMER SERVICE
WORST CUSTOMER SERVICE OF ANY FIRST CITIZENS BANK

I [-]'t like this bank because I was scammed by on of there customers and they didn't [-] anything to help [-].

I used [-] atm this morning about 4:00 am I asked for $100 from [-] checking account [-] machine [-] processing [-] money but nothing came out I then asked for $60 and it gave [-] that I checked [-] account and it deducted $103

Impossible employees

Great service. Love this bank

I've been a customer for over ten years, at this branch, and love them!

Horrible experience with TD Bank. If I could rate this service as 0 I would. So much for convince. I've been inconvenienced by a Customer Service Rep. I called and order a replacement debit card and was told I would receive it in 3 to 4 [-] days. To [-] surprise to representative never order [-] debit card and it's time to pay bills. And being told I got to wait another couple of days. Unbelievable, I am so upset, no money or food and I'm going to occur late fee charges which no one at TD Bank is concerned about. Not only that I'm being told there's no corporate number just address. I can't believe TD Bank let [-] down. Valued Customer get treated like this, if you are reading this be careful when you [-] your fruit off of [-] tree. I'm so upset [-] weekend is ruin and I'll never be able to get it back. What a disappointment...

Commitment and great service!!

Unacceptable

[-] has been [-] therapist for over a year and I am extremely pleased with [-] [-] work with him is progressing. [-] is patient, knowledgeable, understanding and has made a positive difference for [-]. I have [-] highest recommendation for him.

I have been banking with First Bank for over 20 years after I moved back to Centreville from Detroit, MI. They have served [-] well!

Branch does not exist

branch is closed

One of [-] best banks I have ever dealt with in [-] life

Best bank with interst rates on checking accounts . Wram frindly staff .

I would like to know if some one needs a personal [-] [-] y'all [-] credit checks and [-] that person need a cosigner

Polices and profits over people. No bending or forgiveness from local branch managers. This is not a small hometown bank, they are colder and harsher than big banks such as Wells Fargo or [-].

Headquarters too cheap to buy a [-] coin counter, interest rates are .05% savings acct.

[-] [-].
I have been a customer there for about 8 years. NO customer loyalty. Put in a very large check, it clears [-] next day and I try to make airline reservations, nope. Call [-] to raise debit card limit, nope. Why not? Just because, no [-] answer except they want to make sure [-] check has "really" cleared. But all [-] money is available to withdraw, just not on [-] ATM card. I talk to [-] manager who tells [-] to call [-] number again, apparently [-] can't call himself for [-] and [-] can't figure it out either. I call again, same answer, "try again tomorrow". But [-] money IS available right? "right", So why can't I use [-] ATM card now? "it's just [-] system", what system? "[-] computer system", you can't make any decisions yourselves? "no".
And there you [-]....switching to HomeStreet bank, MUCH better service.

Great branch!! [-] bankers here delievery [-] best in [-] area! There are some who really know I depth questions I had! Even assisted with Unclaimed Property I had with [-] state!

Good

This is [-] worst bank I have ever dealt with. I would not recommend this firm to anyone. Complete lack of competence. Complete lack of professionalism. Borderline thieves.

I write to commend [-] diligence and great customer service of [-] at TD Bank 's 451 Lexington Avenue, Ny, [-] location. Even when interrupted by other tellers or manager, [-] focused on giving [-] complete, accurate, and friendly service. I informed her manager of [-] satisfaction but wish to impart this to corporate TD Bank so that [-] is recognized.

I am a TD Bank customer and as such am familiar with bank branches nearby [-] work and, as well, [-] home. I want to particularly comment on three employees, two of whom work at td's 6th Ave/32nd St.branch and [-] third employee at td's 475 Park Ave. S.branch, all N.Y.C. locations.
At 885 6th Ave., I've been fortunate to have met and have [-] banking needs attended to by Toki and [-], whose professionalism exceeds expectations, enhancing [-] customer experience with up to date and thorough knowledge of available banking services and by providing attentive, swift, friendly yet unfailingly courteous service.delivery. They always remember [-] name even after a month of banking at another TD branch. Their stand out performances not only cements [-] trust but,as well, [-] loyalty to TD banking. They are stellar.
At [-] east side Park Ave branch, I have been impressed by Geo( last or full name unknown to [-]) who has also been patient also with [-] banking questions and, like Toki and [-], has [-] pertinent information at hand and does not ignore [-] questions or [-] [-] [-] concern. Unfortunately, I have had other tellers deliver to [-] such careless, uninformed and rude service.
Due to these three estimable TD Bank employees, I commend their hard and look forward to maintaining [-] account with TD Bank.
Sincerely,
[-] [-]

This is a wrong address

Best therapist ever. Really listens, really good advice. Saved our marriage!

[-] employees at [-] [-] Island bank are extremely unfriendly. Every single time I have to [-] there they never say hello or It's nice to see you. I have to bring [-] rent payment in every month and [-] woman I give it to is [-] landlords sister and there are times I wonder if she ever smiles. She always acts like I'm bothering her. Not only am I a customer of Black Hawk Bank and Trust, but she is [-] employee there who has [-] arrangement to take and handle her brothers rent payment. Not [-] problem. She needs to start saying hello and have a nice day when people speak to here and give her their [-].
Also, [-] gentleman [-] who works there too. Extremely slow and unpleasant.
This is a place of [-] and I am a customer. I [-] not be [-], but I am a account holder and you are employees of [-] bank.
Maybe there should be [-] update of on [-] [-] training on [-] to [-] customers. I'm hoping it changes soon or [-] complaint won't be as nice. They deserve to have a bit of a wake up call on [-] they treat people in their place of [-].

Thank you,
[-]

[-] manager maintains [-] efficient office. She works hard and cares about her customers.

Great help

Exceptional place for older adults with courteous , caring and well trained staff . A for Alzheimer clients . Highly recommended

One of if not [-] Best Pharmacist I have ever worked with professionally and personally. [-] is very personable, takes [-] time to make sure you are cared for. Great personality.